Overview

Description Venue Director IElevate your leadership career with Pinnacle Live in Orlando, lead exceptional teams, create unforgettable event experiences, and make your mark in a world-class hospitality market.Company OverviewPinnacle Live is a premium, in-house AV and event productioncompanyoperating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.Job SummaryThe Venue Director I is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.Essential Functions Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities. Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary Maintain inventory integrity ensuring quality, functionality, organization and availability Attend hotel meetings as necessary Maintain a working knowledge of industry trends, tools and innovations Develop and maintain strong relationships with venue partners Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits Ensure timely payment of all payables Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle Ensure timely payment of all payables and completion of all reporting Effectively utilizes the Company's sales cycle to maximize revenue and improve capture rate Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them Provide technical support for events as necessary Delegate tasks effectively as required Comply with all safety protocols and standard operating procedures Other duties as assigned.Supervisory Responsibilitiesfederal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.Education & Experience High School Graduate or equivalent Three (3) years' management-level experience in the audio visual and/or hospitality industry preferred Demonstrated experience aligning team members behind common goals Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)Required Skills & KnowledgeTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are repres