Training and Onboarding Coordinator Job Summary The Client Coordinator is responsible for ensuring high-quality, timely, and well coordinated care for all assigned clients. This role oversees client onboarding, care plan management, scheduling, communication, and documentation to support seamless service delivery. The Client Coordinator serves as the primary point of contact for clients, caregivers, and internal departments, ensuring that all client needs are addressed promptly, accurately, and in compliance with organizational standards and payer requirements Responsibilities Client AccountabilityResponsible for overseeing thewell-being, service coordination, and overall care of all assigned clients.Prompt Client Profile AdoptionConduct thorough review and verification of all new client profiles to ensure accuracy and completeness.New Client StaffingComplete staffing for all new clients within48 hours. Any delays must beimmediatelyescalated to the Branch Manager.Care Plan AdjustmentProcess all updates to client care plans, including service or schedule changes, within 1 hour of receivingnew information.Timely CommunicationNotify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.Client SchedulingMaintain a clearly defined schedule for every active client on the coordinator's dashboard, regardless of caregiver assignment status.Thorough DocumentationRecord allclient relatedcommunication in the client profile to ensureaccurate, complete, and compliant documentation.Weekly Client OutreachConduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.Missed Visit ManagementReview missed visits weekly and schedule makeup hours for the following week to maintain service continuity.Service TerminationsUpon service termination, promptly close the client's profile after completing a full investigation and documentation of the termination reason.Uninterrupted ServicesEnsure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwiseService Renewal for VA ClientsBegin the renewal process for VA clients at least one month before authorizationexpirationto prevent service gaps.Client Monthly Survey RequirementEnsure completion of monthly surveys for all clients under the coordinator's management.Annual Caregiver Performance EvaluationEnsure all caregivers serving assigned clients complete an annual performance evaluation Required Skills/Abilities Strong affinity for customer service.Excellent organizational and time-management skills.Great communication skills.Proficient computer literacy. Education and Experience High school diploma or equivalent.24hrs Online Caregiverlist training certificatePast experience in intake or medical office administration. Physical Requirement Prolonged period of sitting at a desk and working on a computer Monday to Friday 9:00am to 5:00pm40 hours per weekCompensation details: 20-22 Hourly WagePIa2-3215
Not specified in the original listing.
Not specified in the original listing.
