Overview

Trade Account Sales Consultants are charged with maintaining and further developing long-term, mutually beneficial relationships with assigned customer accounts, primarily including established Pella Certified Contractors. Will be responsible for supporting and helping to grow these accounts, while supporting other branch and Corporation efforts directed toward the customer. Provide Marketing support and consultation to the customer. Lead training efforts for PCC, pertaining to product, PQM and branch process. Responsible for all practices and aspects pertaining to generating a high-volume, profitable sales while achieving maximum market penetration with as few service requirements as possible. Strives for 100% "Very Satisfied" customers, growth as measured by market share and profitability.Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:Responsible for all field activity among assigned accounts including customer relations, product application and stability, product sales and delivery, service and product installation instruction and collectionsCoordinates, promotes and advances the visibility and presence of the entire Pella product line while maintaining a continual awareness of activity or news in the architectural and/or construction-related communityMaintain active relationships with assigned customers, ensuring regular visits and contact, including regular business reviewsAssist customer in leveraging showroom or store presence within marketplace.Communicate and train customers on new product releases and bulletins. Develop and distribute regular correspondence with all PCC customers.Work with management to develop and facilitate PCC meetingsSupport customer use and knowledge of PQM through training and implementationInforms customers of business changes such as product offering, pricing, or assembly options in a timely mannerLeverage Pella co-op advertising and PCC portal, while supporting creation of new marketing efforts.Support management in developing and delivering customer promotions and program changesActively represents Pella Windows and Doors at company-sponsored events, professional group's invitations to discuss and/or present Pella products, trade association meetings, and/or consumer home shows as assigned by managerPlan, schedule and conduct training sessions as needed, for customer associates, installers and end user customers. Give product demonstrations and discuss product options with the customer and/or end user.Ensures quotes and orders are accurate and follows company sales processesEnsures customer issues (i.e. service, billing or payment, delivery, etc) are addressed promptlyAble to accurately read, interpret and take-off blueprints, and to effectively use electronic software and systems (PQM, MSOffice, etc.) to quote, sell and order products to new construction residential and commercial project customersInfluences prompt delivery of orders and inventory turns by effectively communicating appropriate product lead times and accurate customer need dates .Support and foster customer relationship with the Pella Service Department, assisting to manage processes, communications and issues as neededEnsures Pella products are installed properly and in accordance with recommended guidelinesParticipates in various departmental and interdepartmental meetings or training as requiredMust have a valid driver's license and a driving history in compliance with company policyQUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are Consultant of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBS/BA, AA or Technical degree preferred, 2-4 year's sales, customer