Overview

Job Description: Job Description Pay Range: $18-$19 hourly Part time on Fridays 8:30am - 5pm About Us ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and TeamReporting to the Office Manager, Commercial Accounts Manager, or other designated manager, the Title Administrator reviews and processes automotive titles through the auction process in a customer-facing environment. ResponsibilitiesAct as the first point of contact to onsite visitors who enter the front office, including internal and external customers and vendors, and third-party visitors. Direct or guide visitors as customers at the front counter, primarily to support title needs, but may provide general customer service as needed.Accept, review, and analyze titles for accuracy and completeness. Identify corrections or additional documentation required for title processes. Apply strong knowledge of local state Department of Motor Vehicle rules, regulations, and fee structures for automotive buyers and sellers, including lien sale and out-of-state or country requirements. Communicate requirements with managers, customers, and team members.Calculate estimated fees associated with title processesComplete titles for transfer between buyers and sellers according to jurisdictional requirementsSubmit requests for duplicate titles or other documentationVerify buyer, seller, and vehicle information in internal databases and title paperwork; review odometer readings, release of liens, customer and payment statusIdentify and prepare titles to send to customers Accurately enter and update information in the internal payments (no cash handling). Verify flooring plan payments.Maintain a filing system for titles and other documents. Run and review reports, customer worksheets, vehicle inventory, and title lists to identify Answer phones in a professional manner; discern the caller's needs, respond, or transfer to the appropriate department. Make outbound telephone calls to customers regarding payment status and collections.Any other duties assigned by the designated manager Skills and AttributesTeam player who can collaborate well with multiple departments, customers, and vendorsStrong customer service skills and professional presenceAnalytical thinking and problem-solving skillsStrong organizational skillsHigh degree of safety focusProven ability to multitask while maintaining attention to detailAbility to work in a fast-paced environmentExcellent verbal and written communication skillsData entry skills QualificationsHigh School diploma or GED preferredNotary certification preferredMay require active certification from state Department of Motor Vehicles for Title and Registration processing, depending on year of previous automotive title experience, typically obtained from an auction, dealership, or state motor vehicle department.Must be 18 years of age and have a valid driver's license that meets the requirementsAble to safely drive a variety of make/model/sizes of vehiclesProficiency with computer systems and applications ADESA ValuesOur Next Customer May Be Your Mom: Every custo