Overview

Live Nation Entertainment Job OpportunityLive Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!Role ResponsibilitiesFinancial / Cash HandlingEnsure compliance of clubs & theaters cash handling policies and proceduresBalancing and reconciling daily/nightly ticket salesAssist manager/supervisor in reconciliation of cash drawers and ticket stockAssist manager/supervisor on pricing initiatives such as: progressive, platinum, dynamic, flex pricing as well as value channels & special ticket offers when applicableAssist manager & supervisor in distributing accurate daily ticket counts to artist representativesAssisting manager & supervisor with internal ticket orders and reportsWork with premium seat sales/vip on any nightly upgrades, primary inventory, reports etc.Customer ServicePrompt, courteous and knowledgeable customer service both in person and over the phoneFacilitate night of show will call & guest list operationsTroubleshooting night of show issues (transfers, barcodes, account issues, etc.)Work with guest services/operations on any ada requirementsProviding knowledge of upcoming events & upgrades availableKnowledgeable on the events culture and genreProviding positive energyOther ResponsibilitiesDaily operations on ticketmaster host system for sales and other tasks.Following opening and closing shift proceduresFollow standards and processes for ticket types, ancillary events and qualifiersMaintain call center phone system, and keep current all phone menus and calendars of eventsAssist in maintaining box office cleanlinessFollow dress code policy business casualUpdating and modifying spreadsheets as needed (ticket stock log, vault log, etc.)Collecting, storing and tracking lost & found as necessaryAssist manager & supervisor in any tasks as they arisePosition may require 3rd party venue coverage offsite which will include night of show management, staffing and providing equipment needs.Ensure compliance with ada ticket lawsQualificationsRequired:Knowledge of cash handlingKnowledge of phone & in person customer serviceEntry level knowledge of microsoft applications (outlook, powerpoint, excel, etc.)Flexible schedule (days/nights, weekends and holidays)Tolerance of all culture