Overview

Job Description: Perform full lifecycle sales order management, including the receipt, review, and processing of customer purchase orders, ensuring alignment with production capabilities and delivery timelines. Analyze and document customer technical and commercial requirements and communicate such requirements to internal stakeholders, including production planning, supply chain, logistics, and customer service teams. Prepare and issue customer quotations (RFQs), evaluating product specifications, pricing structures, lead times, and applicable commercial terms. Monitor open orders, production progress, and shipment performance, providing timely updates to customers and implementing corrective actions when necessary. Manage assigned customer accounts by tracking purchasing patterns, supporting demand planning activities, and identifying opportunities for business growth. Coordinate with cross-functional teams to resolve customer-related issues, including delivery delays, material availability constraints, and service escalations. Support forecasting activities by monitoring order intake, sales volumes, and invoicing projections to ensure alignment with production planning. Maintain accurate and up-to-date records of customer interactions, quotations, and account strategies using SAP and CRM systems. 50% WFH is allowed when not traveling. Up to 50% travel within the United States and Canada to visit customer facilities, conduct business development meetings, support account management activities, attend industry events, and participate in operational and technical discussions with customers and internal teams. Education and Experience Requirements Associate's degree in Business Administration, International Business, Economics, Marketing, or related field. Foreign equivalents accepted. 5 years sales and account management experience in a manufacturing, distribution, metals industry environment. Special Skills Requirements Must include some experience with: - Stainless steel flat-rolled products and manufacturing processes, including cold rolled (2B), hot rolled (No.1), and coordination with production, logistics, and delivery requirements. - Management of major customer account portfolios in a manufacturing/distribution environment, including order tracking, demand planning, and coordination of order-to-cash processes. - Execution and oversight of order-to-cash processes, including quotation preparation, order entry, order tracking, invoicing follow-up, and post-delivery issue resolution. - Coordination with cross-functional teams including supply chain, production planning, logistics, and finance to ensure accurate order fulfillment and delivery performance. - Forecasting and order intake management, including monitoring of sales volumes, invoicing projections, and alignment with mill production capacity. - Management of international logistics processes, including shipment coordination, documentation, and tracking across multiple regions. - Use of SAP ERP systems, specifically SAP SD (Sales & Distribution module), including system implementation, process definition, and order management. - Use of CRM tools and internal reporting systems for customer management, pipeline tracking, and sales performance monitoring. - Development of management reports and business analysis to support commercial strategy and decision-making. Travel Requirements Up to 50% travel within the United States and Canada to visit customer facilities, conduct business development meetings, support account management activities, attend industry events, and participate in operational and technical discussions with customers and internal teams. Telecommuting/Remote Work is Permitted 50% WFH is allowed when not traveling. Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at with reference in the subject line. Thank you.