Overview

About USS: United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Overview: The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for answering inbound sales calls for all tiers of customers, providing quotes for multiple product lines and services, converting those quotes to orders, and identifying opportunities for future business. sales. This position has a clear understanding of the entire USS sales process and the rules of engagement for having meaningful conversations to fulfill customers' needs, build value, and differentiate USS to close sales. The IISR is a critical player in generating new business, growing existing business, and customer retention. This position offers world-class service with clarity, energy, and immediacy for every customer interaction. Responsibilities: Proactively engage customers to meet their needs with the appropriate products and servicesUtilize strategic sales skills to close the sale on the initial call with the customerCoordinate with various departments to ensure customer requests are handled appropriately and timelyMaintain comprehensive knowledge of all USS products and servicesResearch the customers business and proactively identify their potential challenges and opportunitiesEducate the customer on all USS products and services and emphasize product differences and their combined benefitsSeamlessly recommend additional items tailored to the customers business model and buying patternsOvercome price objections by speaking to USS value and high-quality service specificsProactively seek to understand the customer needs and business modelProvide great customer service and added value through responsive and personalized communication, detailed product knowledge, and consistencyAnticipate and identify future opportunities to serve the customerSeek to win new business and maintain existing business by proactively ensuring customer satisfaction with USS and external sitesEffectively utilize USS systems and follow established SOPsStay up to date on system and procedural changesParticipate in ongoing performance and process improvementPerform other duties as requiredSUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilities. Qualifications: QUALIFICATIONS EDUCATIONMin/Preferred Education Level DescriptionMinimum High School or GED or equivalent combination of education and experience EXPERIENCEMinimum Years of Experience Maximum Years of Experience Comments3 Sales experience required ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES Highly efficient in technologySales competency: Ability to tactfully overcome objections, close the sale, and negotiateActive listening and attention to detailAbility to maintain a distraction free work environmentAbility to solution sell through value alignment to differentiate USS offerings from the competitionCustomer care experience is preferred, including customer relationship developmentSales experience requiredHigh energy, engaging, accountable, and attentiveAbility to easily adapt to changeAbility to keep self on task with little directionAbility to deescalate and overcome objectionsClear and con