Description: We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.Our mission is to give companies the tools they need to change the future of their business. Requirements: This role involves the merchant backend boarding, terminal programming and deployment, payment gateway configuration, and customer service of Payarc's merchant customers. This position directly supports the Client On-Boarding Manager and the executive team. This position will perform customer service activities for merchant clients including merchant boarding, terminal building, client communication, troubleshooting technical issues, along with assisting other customer service functions and general support activities.ResponsibilitiesBoard approved merchants in proprietary software application including pricing profiles and reserves utilizing rules-based case studiesProgram various payment terminals and perform test transactions for customers to be able to accept payments for their business by creating a method for the merchant to accept credit cardsProgram gateway profiles to enable merchants to accept credit cards through a card not present method using their knowledge of the business to determine the correct programTroubleshoot technical issues by researching issues using the expertise learned during training, and not only determining the root cause of the issue, but be able to solve the issues independentlyProvide remote technical customer service to existing clients over the phone and email as necessaryIndividually be able to analyze an account and determine the best way for them to process salesAbility to manage over a dozen software applications and be able to analyze potential issues and solve for client solutionsCollaborate with new merchants during the deployment process, providing virtual assistance and training to ensure they are comfortable with all cards accepting Payarc systems. Focus on guiding them through installation and setup, ensuring a thorough understanding of their selected equipment and its role in their business operationsCreate case studies based on new technical issues that arise with Payarc equipmentOther duties as assignedRequired Qualifications6 months of relevant experienceExtremely detail orientedAbility to multi-taskHighly proficient verbal and written communication skillsAdvanced computer skills and proficient in Microsoft OfficeStrong technical aptitude or willingness to learnStrong interpersonal skills for interacting effectively with key internal and external contactsJudgment and resourcefulness to solve problems independentlyHigh school diploma or equivalencyPreferred QualificationsBachelor's degree preferredEqual Opportunity EmployerPM22PI346cd99262df-1855
Not specified in the original listing.
Not specified in the original listing.
Payarc LLC is a technology-driven company focused on empowering individuals and enhancing organizations through innovative payment processing solutions. The company aims to provide smart tools and products to help new businesses increase their revenu... Read More