Overview

Teller IThe Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.The Teller I:Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the StorePerforms customer transactions including deposits, withdrawals, loan and safe deposit box payments efficientlyProcesses cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracyResponds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessaryEngages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriatelyUnderstands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needsActs as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutionsMakes sound decisions and provides timely problem resolution, escalating more difficult issues to managementEnsures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customerVerifies customers' identities by following customer authentication policies & proceduresBalances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessaryAdheres to safe deposit box procedures/operations and guidelinesResponsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all timesAccountable for ensuring confidential customer information is securely stored throughout the dayUnderstands the importance of and follows dual controlFollows all security and audit measures to minimize potential lossUtilizes bank tools and processes to detect, address and prevent fraudExpected to complete all required in-classroom training and on-line training by established due datesEducation & Experience:High school diploma or GED6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experienceAbility to work during operating hours to include weekends, evenings, holidays as scheduledDemonstrated Customer Service skills preferredStrong organizational skillsDetail-orientedAbility to function in a fast-paced and changing environmentExcellent communication skills with ability to be concise, clear and consistentPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel Occasional International Travel Never Performing sedentary work Frequent Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Continuous Sitting Occasional Standing Continuous Walking -Frequent Moving safely in confined spaces Occasional Lifting/Carrying (under 25 lbs.) Occasional Lifting/Carrying (over 25 lbs.) Occasional Squatting Occasional Bending Occasional Kneeling Occasional Crawling Occasional Climbing Occasional Reaching overhead Occasional Reaching forward Occasional Pushing Occasional Pulling Occasional Twisting Occasional Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned