Overview

Technology Support Specialist Senior (2 Openings) Job ID: 322498 Location: District Support Services Cntr Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $23.60 - $30.68/hourly, DOE Grade 113 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Information Technology Services (ITS) at the Maricopa Community Colleges District (MCCCD) is seeking a proactive Senior Technology Support Specialist to support the campus community. Under the direction of the IT Manager, this role provides advanced technical support for endpoint, software, and classroom technologies to advance teaching, learning, and administrative operations. This role serves as a subject matter expert to resolve Tier 2 and Tier 3 escalation matters while reinforcing consistent, ITIL-aligned service delivery. Working collaboratively with ITS staff, the Senior Technology Support Specialist contributes to service reliability, staff mentoring, and continuous improvement across a multi-campus environment. Essential Functions 30% - Advanced Technical Support & Systems Troubleshooting: Provides Tier 2 and Tier 3 troubleshooting, repair, and general usage support for computer hardware, operating systems, applications, and peripherals supporting instructional, lab, and administrative environments. Supports user administration functions including account setup, access troubleshooting, and device domain or directory integration; diagnoses, resolves, and doc