Technology Operations & Support Specialist (100% On Site)$35-$42/hour (30 hours/week)Worcester Area (MA) A mission-driven K-8 school is seeking a Technology Operations & Support Specialist to serve as the primary on-site IT resource supporting 190 students and 75+ faculty/staff in a Mac-based, Google Workspace environment. This is a part-time (30 hrs/week), highly visible role requiring strong hands-on support experience and a collaborative, service-first mindset. Key Responsibilities Serve as the first point of contact for technical issues; troubleshoot or escalate as needed Provide in-person support to faculty, staff, and students across classrooms and offices Configure, deploy, and maintain Mac laptops and instructional technology devices Support classroom AV, projectors, printers, and instructional technology equipment Manage and document tickets, resolutions, and recurring issues Coordinate device lifecycle (imaging, setup, patching, inventory tracking) Support Google Workspace users and day-to-day operational needs Act as liaison to external IT and cybersecurity vendors (MSP) for escalations Assist with device rollout and large-scale summer technology prep Support school events requiring A/V or technical setup Requirements 2-4 years of IT support / help desk experience Strong experience supporting macOS environments and end-user devices Experience with Google Workspace administration/support Ability to troubleshoot hardware, software, printers, and connectivity issues Strong communication and customer service skills (high-touch user environment) Comfortable working onsite and interacting with non-technical users daily Ability to manage multiple priorities in a fast-paced environment Nice to Have Experience in a school or education environment Exposure to device management tools (Mosyle preferred) Experience with RMM tools (e.g., NinjaOne) Familiarity with patching, backups, and vendor-supported environments Why This Role Be the go-to IT person onsite with strong ownership and visibility Flexible schedule (30 hours/week) with strong work-life balance Collaborative, mission-driven environment Hands-on role with a mix of user support, classroom tech, and vendor coordination Opportunity to step into a stabilization-focused IT environment and make an immediate impact
Not specified in the original listing.
Not specified in the original listing.
CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More