Overview

Now Brewing - Technology Installation Manager, Retail Equipment Installation! From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. This position contributes to Starbucks success by delivering and supporting technology hardware installation in support of technology initiatives for a pair of specific regions in North America. As a Technology Installation Manager - Global Technology, you will provide total ownership to coordinate and support the installation of retail technology for new and existing stores, relocations and renovations. This role requires proficiency in retail infrastructure, hardware configuration, store design, procurement and project management. This role focuses on continuous process improvement through effective collaboration across various technology and business functions. Technology Installation Managers will partner closely with Starbucks Technology and key business stakeholders, collaborating on project planning and execution, and project delivery. In addition to delivering new technology and enhancing/supporting existing systems, an effective Technology Installation Manager contributes relevant technical, functional, and process expertise, negotiates and drives alignment with Operations and Store Development, and coaches/ mentors analysts supporting tactical checkout and installation processes. As a Technology Installation Manager you will Technology Installation Support Supports new store, relocation and renovation project installation efforts by handling all procurement of equipment, supporting the configuration and checkout processes and providing hyper care support post installation. Owns drawing review and procurement of technology for all new store , relocation and renovation projects within their assigned regions. Partners closely with Operations in the field to coordinate and resolve all issues and concerns related to new store, relocation and renovation projects. Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.) Leverages an Agile mindset and continuous improvement practices to continually create efficiencies across all team processes. Considers overall user technology experience in thoughtfully implementing solutions. Manages assigned projects with a clear understanding of business and technology context. Works independently with regular guidance from leadership. Ensures that project status reports are relevant, transparent, and add value. Partners with relevant IT and business hiring managers to ensure that the project s have the skillsets and resources required for delivery. SME on technology being installed as a project for existing locations. Configuration & Installation Oversees application and hardware configuration in support of technology delivery initiatives. P artners with Technology Products and Services on new technology POCs and installation documentation. Defines and develops approaches f or hardware configuration, staging and installation. Supports hardware checkout testing efforts by developing/refining processes, preparing analysts for new technology, creating documentation, and validating processes. Utilizes ServiceNow and other systems to track progress and report out to leadership. Production Support Provide hyper care support for new stores, relocations and renovations and helps resolve all issues reported within the first two weeks post install. Demonstrates system proficiency and leverages subject matter expertise to perform root cause analysis and assess issue trends in partnership with the Chronic Issues Team. Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolutio