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Technicien en soutien informatique

Date Posted: Jun 30, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Thetford Mines, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026
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Job Description

Overview

E'Mind Tek Solutions Inc. is seeking a technical support technician to join their team in Thetford Mines, Quebec. The company specializes in creating traceability solutions for the manufacturing industry and serves clients like Siemens and Hydro-Québec. This role involves responding to service incidents, providing technical support, and improving client satisfaction through innovative solutions.

Key responsibilities

  • Provide initial response to service incidents
  • Perform entry to intermediate technical interventions
  • Analyze root causes and provide escalation services
  • Assist users in resolving issues
  • Respond to technical requests from clients via email and phone
  • Research solutions to client issues as needed
  • Test functionalities developed by the team
  • Advise on innovative solutions to improve customer satisfaction
  • Update the knowledge base with short articles
  • Generate statistics on incoming and resolved requests
  • Collaborate with account managers to ensure customer service
  • Monitor the evolution of various platforms

Required skills

  • Experience in information technology (1 to 3 years in a similar role)
  • Strong communication and interpersonal skills
  • Problem-solving abilities and analytical skills
  • Technical proficiency in IT troubleshooting
  • Curiosity to stay updated with the latest technologies
  • Ability to work independently and collaboratively

What the company offers

  • Opportunities to work on personal projects
  • Support for involvement in causes important to you
  • Office located in Thetford Mines, Chaudière-Appalaches

Skills Required

Company Overview

E'Mind Tek Solutions Inc.
Thetford Mines, Canada
1 Current Jobs Openings

E'Mind Tek Solutions Inc. specializes in creating traceability solutions for the manufacturing industry. They are focused on meeting the challenges of Industry 4.0 for notable clients. Read More

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