Overview

Job Description: Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Build your best future with the Johnson Controls team Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer: Competitive salary bonus plan Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Role Overview Johnson Controls is looking for a highly skilled and experienced Technical Support Lead - Web to take end-to-end ownership of the organization's global web landscape, comprising a diverse mix of legacy and modern web platforms. These websites are built using multiple technologies (CMS platforms, custom frameworks, static sites, legacy architectures) and are hosted across internal infrastructure as well as third-party vendor environments. This role is critical in establishing a centralized governance model to ensure that every web property adheres to enterprise-grade standards for security, performance, availability, and compliance. The individual will have accountability for web support functions and will proactively mitigate risks, enhance digital experience quality, and drive operational excellence across the ecosystem. You will collaborate closely with security teams, infrastructure teams, digital marketing, and external vendors, ensuring alignment with Johnson Controls' policies, while continuously improving the reliability and performance of all public-facing digital assets. Key Responsibilities 1. Web Landscape Ownership & Governance Own the lifecycle management of the global web ecosystem, including inventory, architecture visibility, and operational health Establish, maintain, and enforce enterprise-wide governance frameworks, standards, and guardrails for web platforms Develop and maintain a centralized catalog of all websites, including technology stack, hosting model, ownership, and criticality Standardize operational processes, documentation, and compliance checkpoints across all web properties 2. Security, Risk Management & Compliance Ensure all web applications adhere to Johnson Controls' security policies and global compliance requirements Continuously identify and remediate security vulnerabilities, misconfigurations, and outdated dependencies Oversee implementation and governance of security layers such as WAF, SSL/TLS, DDoS pr