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Technical Support Engineer - Tier 2 (hybrid)

Date Posted: Jun 27, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Twinsburg, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 25, 2026
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Job Description

Overview

Integrated IT Group LLC is seeking a Technical Support Engineer - Tier 2 to join their team in Twinsburg, Ohio. This role involves providing advanced troubleshooting support to clients across Northeast Ohio, primarily through remote service, with occasional on-site client visits. The ideal candidate will have strong technical knowledge and excellent customer service skills.

Key responsibilities

  • Resolve complex technical issues related to hardware, software, and networks
  • Act as a point of escalation for unresolved Tier 1 issues
  • Collaborate with teams, vendors, and clients to address technical issues
  • Document all support interactions and troubleshooting steps in a ticketing system
  • Contribute to the internal knowledge base by documenting recurring issues
  • Proactively monitor system performance and identify potential issues
  • Maintain communication with clients, providing updates and status reports
  • Provide guidance and mentorship to Tier 1 engineers
  • Participate in the on-call rotation schedule
  • Follow standard help desk procedures and achieve daily utilization goals

Required skills

  • Degree in IT or equivalent certifications
  • Minimum 5 years of experience in technical support
  • Minimum 1 year of experience in Tier 2 support
  • Strong experience with Windows OS, Windows Server, and Microsoft 365
  • Working knowledge of server and desktop virtualization
  • Familiarity with cloud business applications and infrastructure
  • Hands-on experience with networking L1 and L2
  • Experience with network and server monitoring and troubleshooting
  • Knowledge of backup solutions, security, and compliance practices
  • Familiarity with ticketing systems, remote desktop tools, and network monitoring software
  • Attention to detail in documenting support requests and processes

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

INTEGRATED IT GROUP LLC
Twinsburg, Ohio, United States of America
1 Current Jobs Openings

Integrated IT Group LLC is a company dedicated to providing comprehensive technical support solutions. The firm focuses on managing complex IT issues for clients, ensuring responsive service delivery and client satisfaction. Emphasis is placed on tec... Read More

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