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Technical Solutions Trainer

Date Posted: Jun 24, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Princeton, New Jersey, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026
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Job Description

Overview

The Technical Solutions Trainer at Astound is responsible for delivering high-quality training programs designed to prepare employees for effective customer interactions, sales performance, and technical support. This role plays a crucial part in ensuring that both customer service teams and field technicians have the necessary skills and confidence to provide exceptional service, while also contributing to the overall mission of connecting communities through advanced technology.

Key responsibilities

  • Conduct engaging training sessions for new and existing employees
  • Deliver hands-on technical training for new-hire field technicians
  • Facilitate role-play and scenario-based exercises to enhance skills
  • Provide coaching, feedback, and performance assessments
  • Develop and maintain training materials and e-learning content
  • Monitor trainee progress and provide timely coaching
  • Conduct periodic safety refreshers and hands-on demonstrations
  • Collaborate with operational leaders and subject-matter experts
  • Evaluate training effectiveness and recommend program improvements
  • Ensure compliance with safety and operational standards

Required skills

  • 5+ years of technical installation and troubleshooting experience
  • 2+ years of facilitation and leadership experience
  • Proficient in RF theory, digital theory, and IP networking basics
  • Experience training in customer service, sales, and technical operations
  • Strong communication and interpersonal skills
  • Excellent organizational skills
  • Instructional design knowledge including adult learning theory
  • Valid driver's license

What the company offers

  • 401k retirement plan with employer match
  • Insurance options including medical, dental, and vision
  • Paid Time Off starting at 80 hours per year
  • Floating Holiday of 40 hours per year
  • 7 paid holidays per year
  • Paid Sick Leave
  • Tuition reimbursement program
  • Employee discount program
  • Base compensation range of $65,000 - $92,000 plus benefits

Skills Required

Company Overview

Astound
St Faustin, Texas, United States of America
103 Current Jobs Openings

Astound is a top-tier internet provider that values its employees and customers, providing tools and support for success. The company focuses on single-family sales initiatives in residential areas. Read More

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