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Technical Solutions Trainer

Date Posted: Jun 24, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026
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Job Description

Overview

Astound is seeking a Technical Solutions Trainer in Woodside, New York, to deliver high-quality training programs aimed at enhancing employees' customer interactions, sales performance, and technical support capabilities. The role focuses on equipping customer service teams and field technicians with the necessary skills and knowledge to excel in their positions while maintaining safety compliance.

Key responsibilities

  • Deliver engaging training sessions for new and existing employees in various operational areas.
  • Develop curriculum and maintain training materials in partnership with the internal curriculum design team.
  • Evaluate trainee performance and provide coaching and feedback.
  • Train field technicians on installation best practices and troubleshoot common service issues.
  • Collaborate with subject-matter experts to integrate new technologies into training programs.
  • Monitor trainee progress and recommend improvements to training based on operational needs.
  • Conduct safety training related to field operations and compliance requirements.

Required skills

  • 5+ years of Technical Installation and Troubleshooting Experience
  • 2+ years of facilitation and sales experience
  • Proficient in RF theory, Digital Theory, RF Design, Fiber Optics, and telecommunications products
  • Experience in coaching or mentoring in customer service and technical operations
  • Excellent communication, presentation, and interpersonal skills
  • Instructional design skills, including adult learning theory and curriculum development
  • Valid Driver's License

What the company offers

  • 401k retirement plan with employer match
  • Medical, dental, vision, life, and STD insurance options
  • Paid Time Off starting at 80 hours per year
  • Floating Holiday of 40 hours per year
  • 7 paid holidays per year
  • Paid Sick Leave based on state/local laws
  • Tuition reimbursement program
  • Employee discount program
  • Base Compensation range of $65,000 - $92,000

Skills Required

Company Overview

Astound
St Faustin, Texas, United States of America
103 Current Jobs Openings

Astound is a top-tier internet provider that values its employees and customers, providing tools and support for success. The company focuses on single-family sales initiatives in residential areas. Read More

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