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Technical Solutions Trainer

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Falls Church, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

Astound is seeking a Technical Solutions Trainer to deliver comprehensive training programs for employees in customer service and technical operations. This role supports both front-line teams and technicians, ensuring they are equipped with the knowledge and skills needed to excel in various technical and customer-facing roles.

Key responsibilities

  • Develop and deliver high-quality training programs focused on customer interactions, sales performance, and installation procedures.
  • Conduct engaging training sessions using hands-on methods and instructional design principles.
  • Evaluate trainee performance and provide coaching to support skill development.
  • Maintain and update training materials in collaboration with the internal curriculum design team.
  • Ensure all training reflects current products, safety standards, and customer-experience expectations.
  • Monitor progress and assess the effectiveness of training through feedback and performance metrics.
  • Enforce safety compliance and provide instruction on workplace safety practices.
  • Collaborate with various teams to ensure training materials meet current regulations and best practices.

Required skills

  • 5+ years of technical installation and troubleshooting experience
  • 2+ years of facilitation and sales experience
  • Proficiency in RF theory, Digital Theory, Fiber Optics, IP networking, and telecommunications products
  • Experience in training, coaching, or mentoring in customer service and technical operations
  • Strong communication, presentation, and interpersonal skills
  • Excellent organizational skills for managing multiple classes
  • Knowledge of adult learning theory and instructional design

What the company offers

  • Comprehensive benefits package including 401k with employer match
  • Insurance options: medical, dental, vision, and life insurance
  • Paid Time Off starting at 80 hours per year, increasing with tenure
  • Floating holiday of 40 hours per year and 7 paid holidays annually
  • Paid sick leave
  • Tuition reimbursement program
  • Employee discount program

Skills Required

Company Overview

Astound
St Faustin, Texas, United States of America
103 Current Jobs Openings

Astound is a top-tier internet provider that values its employees and customers, providing tools and support for success. The company focuses on single-family sales initiatives in residential areas. Read More

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