Overview

Job DescriptionTechnical Product Specialist - Phoenix, AZDepartment: SalesReports To: VP, SalesSchedule: 7:00 AM - 4:00 PMPosition OverviewThe Technical Product Specialist plays a critical role at Western Architectural Openings (Part of MITER Brands) by providing expert technical guidance to both internal teams and external customers. This role delivers remote and onsite troubleshooting, develops solutions for complex product challenges, and enhances the overall customer experience.In addition, this position contributes to the development of best practices, installation standards, product documentation, and training programs; ensuring our partners and teams are equipped to successfully install, maintain, and service our products. A strong emphasis will be placed on supporting Western's custom architectural solutions.Key ResponsibilitiesDeliver training programs to customers, service teams, and sales representatives on product installation, service, and technical knowledgeProvide remote and occasional onsite troubleshooting support, resolving complex product issues and implementing solutionsServe as a technical resource for internal and external partners, including dealers, distributors, builders, contractors, installers, field service teams, and Territory Sales RepresentativesAssist in the creation and maintenance of technical and marketing materials (installation instructions, product manuals, data sheets, brochures, and sell sheets)Collaborate cross-functionally with marketing, operations, service, engineering, and sales to drive product improvements and elevate customer experienceSupport high-value opportunities by providing technical expertise and consultationDemonstrate MITER Brands' Guiding Principles in all interactionsPerform other duties as assignedQualificationsExperience in the building materials or residential window and door industry requiredExperience with installation and service of Moving Glass Wall Systems preferredStrong written and verbal communication skills with the ability to clearly explain technical conceptsExperience with AutoCAD, 3D modeling, and technical detailing preferredEducation & ExperienceBachelor's degree in Business, Marketing, Construction Management, or related field strongly preferred2+ years of experience in window and door sales, service, manufacturing, or related fieldTravel RequirementsTravel required; occasional overnight travel may be necessaryWhy Work for Western Architectural Openings & MITER BrandsWestern Architectural Openings, including Western Window Systems, is part of MITER Brands, a leading manufacturer of residential windows and doors with a reputation for innovation, quality, and customer commitment.Backed by Scale, Driven by Craftsmanship: As part of MITER Brands, we combine the strength and stability of a large, growing organization with the specialized expertise and design-forward focus of architectural product linesInnovation & Design Leadership: Be part of a team known for pushing boundaries in modern design and custom window and door solutions, including Moving Glass Wall SystemsCareer Growth & Development: MITER Brands is committed to investing in people-offering opportunities to expand your technical skills, grow your career, and take on new challengesCollaborative Culture: Work cross-functionally with teams in engineering, sales, operations, and service to solve real-world challenges and deliver exceptional resultsMeaningful Impact: Your work directly supports customers and partners while helping bring innovative architectural visions to lifeMomentum & Stability: Join a rapidly growing organization with strong leadership, clear direction, and a people-first mindsetWhat We OfferAt MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.We offer competitive pay, a 401(k) with company match, and generous paid time o