Overview In this role, you lead a Client Service team focused on quality, efficiency, and timely Business License filings. You'll supervise, motivate, and develop team members while serving as the primary contact for the group. You will drive performance, address client escalations, and implement policies to optimize operations. This position offers a hybrid schedule across multiple locations, with opportunities to shape processes and deliver excellent client service. You will work closely with cross-functional teams to meet targets and support business goals. Compensation / Benefitsannual success-sharing bonuses or commission planscomprehensive benefits packageannual leavetuition reimbursementreferral bonuseshybrid or remote work schedules ResponsibilitiesCreate an inspiring team environment with open communicationDevelop and track key performance indicators and team goalsDelegate tasks and set deadlinesOversee day-to-day operations and monitor team performanceConduct performance reviews and handle client escalationsDesign and implement process and operational policiesManage employee development, training, and coachingRecognize high performance and organize team-building activitiesEnsure high productivity, service, and client satisfactionListen to feedback and resolve issues or conflicts Key requirements3 years of leadership experience in customer service or business license insuranceproven mentoring and employee development track recordexpertise in developing and utilizing performance metricsproficiency with MS Office, especially Exceloutstanding written and verbal communicationstrong organizational and time management abilitiessound decision-making skillsexcellent change management skillsstrong analytical and problem-solving skillsattention to detailexcellent communicationteam motivationconflict resolutionMS OfficeExcelperformance metrics development
Not specified in the original listing.
Not specified in the original listing.
