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Team Lead, AAdvantage Business Strategy and Design

Date Posted: May 20, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Fort Worth, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026
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Job Description

Overview

The Team Lead, AAdvantage Business Strategy and Design at American Airlines is a pivotal role within the Commercial Division, focusing on customer segmentation, value proposition definition, competitive analysis, and customer feedback programs. This position is aimed at driving continuous improvement and ensuring that strategic decisions are informed by customer insights.

Key responsibilities

  • Develop detailed customer segmentation models for marketing and engagement strategies
  • Define and evolve value propositions for key customer segments based on research and performance
  • Establish and manage structured customer feedback mechanisms, translating findings into actionable changes
  • Conduct ongoing market and competitor research to inform strategic decisions
  • Design and implement a closed-loop feedback framework to ground decisions in customer insights
  • Collaborate with Marketing, Sales, Product, and Delivery teams for successful implementation of initiatives

Required skills

  • Bachelor's degree in Business Administration, Marketing, or related field
  • 4 years of experience in business strategy, marketing, or a related field
  • Experience with customer segmentation and value proposition definition
  • Experience with customer feedback programs and closed-loop learning
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Strong leadership and management skills
  • Ability to think strategically and make data-driven decisions
  • Strong project management skills
  • Experience with data analysis tools such as Excel, SQL, and Tableau
  • Experience with design thinking and human-centered design principles

What the company offers

  • Travel perks for employees, family, and friends to 365 destinations
  • Health, dental, prescription, and vision benefits on day one
  • Access to wellness programs and resources
  • 401(k) program available upon hire with employer contributions after one year
  • Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises

Skills Required

Company Overview

American Airlines
Fort Worth, Texas, United States of America
0 Current Jobs Openings

American Airlines is a major United States airline headquartered in Fort Worth, Texas. As a member of the Oneworld alliance, it offers various travel and leisure services worldwide. The company is committed to providing exceptional service and mainta... Read More

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