Overview

Job Description Job Description Systems Technician Job DescriptionPosition SummaryWe are seeking a dynamic and skilled Systems Technician to provide comprehensive support within our office and at various client locations. This role is ideal for someone who excels in a versatile environment, combining technical prowess with a genuine desire to be of service to our clients and team. The Systems Technician takes ownership of outcomes, anticipates needs rather than waiting to be told, and brings a team-first mindset to every interaction. The Systems Technician serves as a trusted technical resource by understanding client environments, delivering solutions that align with business goals, and providing a professional service experience that reflects the company's values and commitment to service.Primary ResponsibilitiesDeliver Professional Client Support and ServiceRespond to service requests in a timely and professional manner.Communicate clearly with end users, client contacts, vendors, and internal teams regarding issue status, next steps, downtime impact, and expected timelines.Provide friendly, service-oriented technical assistance in person, by phone, or remotely for server, system, and end-user-related work.Build trust with client staff by demonstrating reliability, professionalism, and sound escalation judgment.Deploy and Configure Systems and EquipmentSetup and install workstations; support client transfer of data and software.Deploy, replace, and configure servers, hypervisors, virtual machines, storage, and related systems equipment according to company and client standards.Apply approved system standards for Active Directory, Group Policy, patch management, backups, security, and management access where appropriate.Setup, install, and troubleshoot network equipment (firewalls, switches, access points).Validate domain join, authentication, application delivery, file and print services, backup jobs, and required business services after system changes.Troubleshoot and RepairEfficiently troubleshoot and resolve workstation hardware and software issues, ensuring minimal downtime for clients.Use a structured troubleshooting process to diagnose server, system, and workstation issues logically instead of guessing.Support users with OS issues, application issues, Active Directory and authentication issues, Group Policy issues, backup and restore issues, performance issues, and connectivity problems within standard scope.Troubleshoot Windows Server operating systems, Office 365, and Google Workspace environments.Plan and Review Client EnvironmentReview client systems environment, current server and host inventory, virtualization platforms, OS versions, Active Directory, cloud tenants, backups, and dependencies before beginning work.Plan and coordinate system-related readiness needs when deployment depends on server availability, host resources, storage, identity, or cloud services.Evaluate the broader impact of any change on client environments, favoring secure, stable, and manageable solutions over quick fixes.Coordinate with internal teams, vendors, cloud providers, and client contacts to complete system work efficiently and with appropriate maintenance-window planning.Maintain Standards and DocumentationFollow server, deployment, migration, configuration, security, and documentation standards for assigned work. Document all work performed, including configurations, changes, and client communications, promptly and clearly so the team can pick up where you left off.Update asset inventory and documentation for servers, hosts, VMs, storage, Active Directory, Group Policy, backups, and related client records.Escalate unfamiliar or complex issues through the defined process rather than improvising unapproved solutions; ask clarifying questions and seek guidance when needed.Core CompetenciesServant MindsetHumilityOwnershipTeam-First ApproachCuriosity and DriveQualificationsAssociate's or above in IT, Computer Science, or related fiel