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System Support Associate

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Wakefield, Massachusetts, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The System Support Associate at Kelmar is a client-facing role responsible for supporting clients utilizing the KAPS unclaimed property management system. This position involves becoming an expert in the KAPS system, gathering and documenting client requirements, and providing technical support and training.

Key responsibilities

  • Support clients using the KAPS unclaimed property management system
  • Gather and document client-specific requirements and customizations
  • Compose tickets for development and perform acceptance testing
  • Act as the first line of defense for client support requests
  • Communicate updates on open tickets for assigned clients
  • Train end users in the KAPS system and assist with webinars
  • Analyze and recommend process workflows to clients
  • Work with documentation specialists to maintain system documentation
  • Participate in regular virtual meetings and occasional on-site meetings
  • Provide status reports on open requests as required

Required skills

  • 2+ years of relevant work experience in a system support role
  • Excellent technical writing and verbal communication skills
  • Advanced experience in Microsoft Office (Excel, Word, Visio)
  • Comfortable with online meeting platforms (Microsoft Teams)
  • Strong planning, time management, and problem-solving abilities
  • Ability to work in a fast-paced environment and be a team player
  • Willingness to travel up to 15% as required

What the company offers

  • Compensation range of $55,000 - $62,000 based on experience
  • Medical, Dental and Vision Insurance
  • Flexible Spending Plans and Health Savings Account
  • 401(k) Plan with Company Match
  • Paid Time Off and Paid Parental Leave
  • Tuition Assistance
  • Eligible for Discretionary Annual Bonus
  • Great working environment with work/life balance and opportunities for career advancement

Skills Required

Company Overview

Kelmar
Wakefield, Massachusetts, United States of America
2 Current Jobs Openings

Kelmar is focused on supporting the growth and development of its teams and products. They emphasize strong organizational skills and professionalism in their work culture. Read More

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