Overview

Job descriptionLincoln Technology Solutions (LTS) is seeking a highly driven and technically strong Sustaining Engineer to support customer issue resolution, product reliability investigations, production engineering support, and electrical design activities across LTS display and control platforms.This role is an engineering position with significant interaction across Quality, Manufacturing, Electrical Engineering, Software Engineering, suppliers, and customers. The ideal candidate has a strong electrical engineering background, hands-on troubleshooting capability, electrical design experience, and experience operating in quality-heavy product environments such as ISO 9001, medical, or manufacturing quality settings.This role is best suited for an engineer who is comfortable working closely with Quality while maintaining technical ownership of engineering investigations, root cause analysis, corrective actions, reliability concerns, and production issue resolution.The Sustaining Engineer will report to the VP of Engineering.About Lincoln Technology SolutionsAre you ready to start the next chapter in your career with a business that has a casual company culture, connects with its employees, and understands the importance of a positive work-life balance? If the answer is yes, then LTS is eager for you to join our team and help you fill those pages!Lincoln Technology Solutions is a quickly growing design services and display manufacturing company, focused on creating innovative solutions with unrivaled optical performance. We have in-house engineering expertise in all disciplines with prototype manufacturing in Cary, NC. We pride ourselves on offering the flexibility, agility, and creativity that our customers cannot find with other companies that offer similar services. All our solutions focus on solving our customer's challenges with a cost-effective, high-performance, manufacturable product.Key Responsibilities Customer Issue Resolution and Engineering Support Serve as an engineering point of contact for customer technical issues, product concerns, and field escalationsLead and support technical investigations related to electrical performance, reliability, manufacturing defects, and customer-reported failuresWork cross-functionally with Quality, Manufacturing, Electrical Engineering, Software Engineering, and external partners to identify root cause and drive corrective actionProvide clear technical communication to internal stakeholders, customers, and suppliersSupport customer-facing technical discussions, including issue reviews, investigation updates, and resolution planning Product Reliability and Quality Investigation Support Provide engineering support for reliability analysis, failure analysis, and product quality investigationsSupport root cause and corrective action activities, including 8D, CAPA-style investigations, and related documentationApply familiarity with ISO 9001, medical product environments, manufacturing quality processes, APQP/PPAP, FMEA, and corrective action methodsReview product history, test data, manufacturing data, schematics, layouts, BOMs, and system behavior to determine likely failure modesPartner with Quality to ensure investigations are technically sound, well documented, and effectively closed Electrical Design and Product Support Support electrical design activities for new products, sustaining projects, product updates, and customer-specific modificationsCreate, review, and update schematics and PCB layouts using Altium DesignerDesign and modify mixed-signal, analog, and digital circuits to support display systems, control electronics, test platforms, and production hardwareSupport hardware platforms containing MCUs, FPGAs, high-speed video/display interfaces, LED backlight controls, serializers, video bridges, and associated control systemsEvaluate component selections, BOM changes, alternate components, and design updates for performance, manufacturability, reliability, and long-ter