Overview

Qualifications Note: Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: (All applicants MUST posses ALL basic requirements) A Citizenship: Citizen of the United States (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.) B Experience and Education: (1) Experience: Six months experience of clerical, office, customer service , or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR, (2) Education: One year above high school OR, (3) Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable C Certification: None required D Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard (3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation E Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs F Physical Requirements: See VA Directive and Handbook 5019 G English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j Grade Determinations: Supervisory Medical Support Assistant, GS-8 In addition to the basic requirements, applicants must meet the following grade requirements: a) Experience One year of experience equivalent to the GS-7 grade level - leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting b) Assignment Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting Assignments at this level include, but are not limited to: evaluating the work of subordinate staff resolving complex problems to ensure patient services are met evaluating new products, equipment, and systems to make recommendations for improved operations identifying educational or training needs making final decisions on hiring selections evaluating performance, and taking disciplinary action when necessary The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities Responsible for extracting and analyzing data t