Overview

Job DescriptionJob DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!Position OverviewThe primary function of the Supervisor- Implementation Technical Services Ops (Team Lead) is to lead the overall day-to-day operations for their designated team. The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. They will ensure all critical aspects of client needs are met and issues resolved appropriately. They will also provide leadership, coaching, training and mentoring to their team.Primary ResponsibilitiesSupervising the work of their assigned group on a day-to-day basis which may include delegation of work assignments to various team membersProvide training and assist with coaching and development of new and existing team membersPositively and effectively handle escalated issues from customers or internal teams in a collaborative "win-win" approach.Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddlesProvide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issuesDevelop and implement action plans to improve team or individual performanceAct as a technical resource to the Support Team as neededSubject matter expert in key areas of their departmentHelp create and update processes and other internal training documentation as necessaryEducation and ExperienceMinimum 2-3 years experience in a benefits support role. Experience in Tax advantaged plans (FSA, HAS, HRA, Commuter) role preferred. 2-3 years of supervisory experience in a technical/problem solving role; experience in project management, data analyst or benefits support role preferred. 2+ years' experience in technical/problem-solving client facing role requiredBachelor's Degree requiredExperience with ownership and accountability in group responsibilitiesPrevious benefits experience strongly preferredPrevious experience with Payroll systems is strongly preferredPrevious supervisory/mentoring experience preferredPaylocity is an equal opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental