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Supervisor, Field Service

Date Posted: May 20, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Whitefield, New Hampshire, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026
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Job Description

Overview

The Supervisor of Field Service at SPECTRUM will oversee fulfillment operations across a designated area, ensuring installations and services meet customer expectations and company standards. This role involves supervising a team to maximize customer satisfaction while adhering to safety and quality protocols.

Key responsibilities

  • Supervise installation and service operations to meet customer expectations.
  • Ensure first time resolution to installation and trouble call work orders.
  • Conduct quality control checks and resolve escalated customer problems.
  • Provide quality assurance support and direction to field staff.
  • Perform field safety observations and ensure compliance with safety standards.
  • Mentor employees regarding safety, quality, productivity, and well-being.
  • Coordinate and reinforce employee training to meet Technical Quality Assurance standards.
  • Facilitate cross-functional communications and cooperation with internal departments.
  • Maintain records and documents in accordance with company policies.
  • Perform other duties as assigned.

Required skills

  • Ability to communicate effectively in English.
  • Advanced understanding of TCP/IP stack and network architectures.
  • Basic knowledge of network devices and appliances.
  • Ability to use software tools for operational support.
  • Experience with installation of Cat5/Cat6 cabling and network devices.
  • Valid driver's license with satisfactory driving record.
  • Associates degree in electronics or related field, or equivalent work experience.
  • 5+ years of field technician experience preferred.
  • Supervisory experience in a technical environment preferred.

What the company offers

  • Comprehensive pay and benefits package.
  • Opportunities for employment and advancement.

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
13 Current Jobs Openings

SPECTRUM is a large organization that operates 24/7 bustling call centers and values customer connection and service. They are committed to providing a positive and supportive work environment, as well as delivering high-quality service to their cust... Read More

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