Overview

Job Description Job Description Lead. Create. Manage. Grow.Hammar's Studios is seeking a creative, sales-minded, and highly organized Studio Manager & Lead Art Instructor to oversee the day-to-day operations of our Dracut, MA and Salem, NH Studios.This hands-on leadership position combines Studio management, team development, sales and enrollment growth, customer experience, and art instruction.The Studio Manager will oversee daily operations at both locations, lead and develop a team of approximately 7 Studio Associates and Instructors, and help drive Studio revenue through strong customer relationships, sales follow-up, enrollment, and re-enrollment.At the same time, this person will remain actively involved as a Lead Art Instructor, leading classes, camps, workshops, paint nights, private events, and off-site programs.We're looking for someone who enjoys leading people, teaching art, developing employees, building customer relationships, and taking ownership of the success of two busy creative Studios.Regular travel between Dracut and Salem, as well as local off-site events, is required.Studio Management & Operations Oversee day-to-day operations of both Hammar's Studios locationsEnsure Studios are properly staffed, organized, supplied, clean, and prepared for daily programmingCoordinate staff schedules, daily priorities, program preparation, and event coverageMaintain high standards for Studio appearance, organization, safety, and customer experienceOversee inventory, program materials, merchandise, and supply needsIdentify operational challenges and proactively develop solutionsHelp implement systems and procedures that improve efficiency, consistency, and Studio performanceCommunicate staffing, operational, and performance needs to ownershipTeam Leadership, Training & DevelopmentLead, support, and develop approximately 7 Studio Associates and InstructorsTrain and onboard new employees in Studio procedures, customer service, sales, and program deliverySet clear expectations and hold team members accountable for performance and responsibilitiesProvide ongoing coaching, feedback, and professional developmentCoach associates on customer engagement, sales conversations, program recommendations, and re-enrollmentHelp instructors strengthen classroom management, teaching presence, and participant engagementIdentify employee strengths and development opportunitiesAddress routine staff and performance concerns and communicate significant issues to ownershipFoster a positive team culture centered around creativity, accountability, customer service, teamwork, and resultsSales, Enrollment & Customer RetentionDriving enrollment and building lasting customer relationships are key components of this position.Take an active role in achieving Studio sales, enrollment, and customer-retention goalsDrive registrations for classes, camps, workshops, memberships, private events, and seasonal programsBuild relationships with Studio families and proactively encourage re-enrollment and repeat participationFollow up with customer inquiries, sales leads, prospective registrations, and previous participantsIdentify opportunities to recommend additional programs based on customer interestsCoach Studio Associates to confidently promote programs and convert inquiries into registrationsMonitor enrollment and identify programs requiring additional sales attentionWork with ownership to identify opportunities to increase registrations, repeat business, and Studio revenueEnsure customers receive a consistently welcoming, knowledgeable, and professional experienceLead Art Instruction & ProgrammingLead art classes, camps, workshops, birthday parties, paint nights, private events, and other creative experiencesConfidently teach step-by-step acrylic painting classes and additional Studio art programsWork effectively with children, teens, adults, families, and groups of varying sizesAdapt instruction for different ages, abilities, and skill levelsCreate paintin