Overview In this role you will lead and optimize Salesforce FSC for Insurance Brokers, embedding AI-driven practices to boost user experience and delivery velocity. You'll work within Gallagher's client-centric ecosystem to support client, policy, claims, servicing, and relationship management. You'll collaborate with architects and cross-functional teams to implement scalable solutions and leverage AI to deliver insights and faster configurations. This is a fully remote role with impact across the insurer brokerage domain. Compensation / BenefitsMedical/dental/vision plansLife and accident insurance401(K) and Roth optionsHSA/FSAEducational expense reimbursementPaid parental leave ResponsibilitiesLead the technical implementation and administration of Salesforce FSC for Insurance BrokersDevelop and maintain custom code (Apex, Lightning Web Components), integrations, and automation (Flows, Process Builder)Maintain client, policy, and broker relationship modelsEnsure 90%+ Apex test coverage with meaningful assertionsCollaborate with enterprise architecture to align with standards and strategyConfigure AI-assisted automation and optimization techniques (Flows, declarative tools)Leverage AI-capabilities (Einstein, Agentforce, SF Vibes) to improve UX, insights, and speedConfigure and support Salesforce Industries / OmniStudio componentsSupport Experience Cloud portals for brokers and customersPartner with architects/devs on AI-assisted vs custom solutionsIntegrate Salesforce with external systems via REST/SOAP, Platform Events, CDC, Named Credentials, External ServicesParticipate in DevOps with AI-assisted release/deployment practicesTroubleshoot using logs, analytics, and AI-supported diagnosticsEnsure compliance with data governance and security standards Key requirementsMinimum of 6 years of Salesforce administration experienceHands-on FSC experienceExperience with Digital Insurance, FSC for Insurance Brokers, and Salesforce IndustriesExperience installing and managing AppExchange productsProficiency in Apex, LWC, SOQL/SOSL, Flows, and OmniStudioExperience enforcing engineering standards (Trigger Actions Framework, security practices, accessibility)Strong SOQL/SOSL and data handling, large data volumesSalesforce security model expertise (profiles, permission sets, sharing, OWD, FLS, CRUD)Experience with CI/CD for Salesforce (validation-only deploys, scratch orgs, automated tests)Required Salesforce certifications: Platform Developer 2, System Administrator, Financial Services CloudStrong stakeholder communication skillsProven ability to use AI to improve efficiency and outcomesStakeholder communicationCollaboration with cross-functional teamsAdaptability to AI-enabled deliveryApexLightning Web Components (LWC)SOQL/SOSL
Not specified in the original listing.
Not specified in the original listing.
