Overview

Job description: SupervisoryResponsibility:ProductManagers,AssistantProduct Managers,ProductSpecialists,andotherProduct Management personnelasassigned.CustomerServicepersonnel andCustomerService functionsarealsoincluded within this role.Knowledge, Skills,andAbilities:AbilitytoworkacrossJapanese Americanculturallines.Abilitytoanalyze salesinformation:Quantity,Revenue,Price,andGross Margin.DataManagementandProblem-SolvingCapability.Abilitytoworkincross-functionalteams:Sales,Manufacturing,Planning,CustomerService& Logistics.Abilitytounderstandmanufacturingprocessesandprocedures.Abilitytoperform Customer/Prospectpresentationsonproductsandservices.NegotiationSkills.Competencies:Cross-CulturalSensitivityStrategicThinkingTeam FocusCreativeProblemSolvingTacticalCommunicationVerbalandWrittenMeticulousandOrganizedResults DrivenTimeManagementAbilitytoInfluenceacrossdepartments.Sales FundamentalsEssentialFunctions:Prompt,regular,anddependableattendanceisanessentialfunctionofthisjob.ProductLifecycleManagementSupport the product portfolio priorities, NPR/new product registration, commercialization, and product scale-up across assigned business units.Coordinate Sales, Technical, Product Development, Purchasing, Planning, Manufacturing,and Operations activities required to develop, launch, supply, and rationalize products.WorkwithBusiness DirectorsandSalesManagerstoalignproduct planswithcustomer requirements, market opportunities, growth priorities, and business objectives.Fulfillment,Forecasting,andSupplyCoordinationOwn demand planning (forecasting) for all product lines by integrating forecasts, actual sales, customer requirements, inventory, manufacturing capacity, and supply constraints.Monitorproductionschedules,inventory,customerorders, andsupplyconstraints;communicate risks and recovery actions to affected functions.Coordinate supply for domestic and export customers, including products purchased from orsupplied to Company subsidiaries.Establishinventory,safety stock,andreplenishmentrequirementsthatsupport customerservice and control excess inventory.Participateindemand-sensingandmonth-endreviews andimplementtactical productline actions required to support business growth and forecasts.SupplyChainandPlant CoordinationServeastheprimaryCommercialinterfacewiththeplantandmanufacturingorganizationforall product lines.Convert customer demand and commercial priorities into executable production, purchasing, inventory (imports), and logistics plans.Work with Manufacturing to prioritize production campaigns to improve fulfillment performance and FCST accuracy.Participateinplantproduction,inventory,andsupply-planningreviewsandcoordinateresolution of operational issues affecting customers.Inventory,Systems, andMasterDataManagementOwn inventory levels for all product lines, slow-moving, excess, obsolete, expired, damaged, and off-specification material etc.Lead MRB reviews and develop disposition, reduction, and rebalancing plans withManufacturing, Planning, Purchasing, Finance, Sales, and Customer Service.CustomerServiceLeadershipand ExecutionDirectly manage Customer Service personnel, including staffing, workload allocation, training, development, performance management, and adherence to procedures.AlignCustomerService prioritieswithproduct line,supplychain, plant,logistics,andcommercial requirements.Ensureaccurateorderexecution,timelyproductavailabilityanddeliverycommunication,backlog management, and effective escalation of customer issues.Coordinateresolutionoforder,supply, production,quality,anddeliveryissueswithSales, Planning, Purchasing, Manufacturing, Logistics, and Quality.Establish and monitor Customer Service measures for order accuracy, cycle time, responsetime, backlog, on-time delivery, issue resolution, and customer satisfaction.Leadimprovementstoorderexecution process,customercommunication,escalationhandling, and overall customer service execution.LeadershipandGeneralResponsibilitiesSuperviseProductManagers, AssistantProductManage