Overview

Job Summary The Salesforce Engineering Manager is responsible for the design and implementation of applications and enhancements that support Marriott Vacations Worldwide (MVW). Collaborates with MVW's Global Technology (GT) functional teams to design, promote, and deliver innovative solutions using various Salesforce technologies. Collaborates with vendors and managed service provider (MSP) partners for projects and processes. Provides level 3 incident and service request support. Guides level 1 and level 2 associates and MSP representatives. Candidate Profile Education Bachelor's degree in information technology or related discipline or equivalent work experience. Certifications Preferred Salesforce Admin and Platform Dev I/II Certifications preferred. Additional Certifications such as Salesforce Service Coud Consultant, Sales Cloud Consultant, Experience Cloud Consultant, AI Associate/Specialist, CPQ Specialist, Advanced Admin, Platform App Builder, or Field Service Lightning Consultant Certifications are a plus. Experience 7-9 years of design and delivery of Salesforce solutions within business organizations across multiple product lines and multiple countries and jurisdictions. Progressive experience with designing, delivering, and extending enterprise scale Salesforce applications. Significant experience operating in a globally sourced operating model leveraging suppliers for Application Development services. Experiencing using applications such as Atlassian Jira. Skills/Attributes Analytical and Strategic Thinking Analytical Skills: Proactively identify and address potential risks or issues related to Salesforce applications and propose appropriate solutions. Technical Extensive knowledge and experience with Salesforce CRM Core is required. Experience with Experience Cloud, Revenue Cloud, Field Service, and/or CDP is ideal. Experience with Heroku Connect, Chargent Payments, and/or OwnBackup is a plus. Familiar with the full software development lifecycle. Experience designing and writing code using Lightning, Apex, Visual Force, SOQL/SOSL, and Javascript. Experience with Salesforce Integration design and development, including Events, SOAP / REST / Bulk APIs, Canvasing, Authentication, etc. Proficiency in debugging and troubleshooting Salesforce applications to identify and resolve issues effectively. Experience working with and utilizing DevOps practices. Copado Enterprise experience is ideal. Experience with SFDX is desirable. Experience with Salesforce Managed Packages. Experience with Salesforce administration. Experience using Splunk is a plus. Understanding of Salesforce custom application design including knowledge of limits, throttling, security, certificates, APIs, auth, etc., on the Salesforce platform. Perform unit testing and debugging to ensure the quality and reliability of developed applications. Troubleshooting and Support: Strong problem-solving skills to diagnose and resolve issues related to Salesforce applications. Project Management Skills Requirement Analysis: Skills in gathering and analyzing business requirements to tailor Salesforce solutions to meet organizational needs. Planning and Execution: Ability to plan, execute, and deliver Salesforce solutions, ensuring they are completed on time, within budget while meeting technical and quality requirements. Interpersonal Skills Communication: Proven verbal and written communication skills to convey technical concepts etc. with non-technical stakeholders in easy-to-understand ways. Customer Focus: Commitment to a strong customer service orientation to understand and address client needs effectively. Collaboration: Proven ability to collaborate within the Global Technology organization at all levels, vendors, and Managed Service providers to architect solutions and oversee successful project implementations. Leadership Courage: Ability to lead and motivate teams, driving successful implementation and adoption of Salesforce solutions. Additional Attrib