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Sr. Injury Adjuster-UM

Date Posted: May 28, 2026
Yearly: USD 63590.00 - USD 121530.00
Job is expired

Job Detail

  • location_on
    Location Colorado Springs, Colorado, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Sr. Injury Adjuster-UM at USAA, you will play a crucial role in adjusting moderately complex auto claims involving uninsured and underinsured motorists, including those with injuries. This position emphasizes providing top-notch member service and requires collaboration, investigation, and effective negotiation skills in a hybrid work environment.

Key responsibilities

  • Adjust attorney-involved soft tissue and moderately complex claims, including UM/UIM claims.
  • Identify, confirm, and make coverage decisions on bodily injury claims.
  • Investigate loss details and determine legal liability efficiently.
  • Evaluate, negotiate, and adjudicate claims within authority guidelines.
  • Manage claims workload and provide timely updates to members.
  • Collaborate with team members and vendors for claims resolution.
  • Deliver a best-in-class member service experience.
  • Support workload surges and participate in mandatory on-call rotation.
  • Ensure compliance with risk and compliance policies.

Required skills

  • High School Diploma or General Equivalency Diploma.
  • 2 years of auto claims adjusting experience.
  • 1 year of injury adjusting experience with attorney represented claims.
  • Knowledge of auto claims contract and insurance regulations.
  • Proficient negotiation, investigation, and communication skills.
  • Strong time management and problem-solving abilities.
  • Understanding of human anatomy and medical terminology.
  • Ability to exercise sound financial judgment.
  • Knowledge of coverage evaluation and loss assessment.
  • Ability to acquire and maintain an insurance adjuster license.

What the company offers

  • Comprehensive medical, dental, and vision plans.
  • 401(k) and pension options.
  • Life insurance and parental benefits.
  • Adoption assistance and paid time off program with holidays.
  • 16 paid volunteer hours and various wellness programs.
  • Career path planning and continuing education opportunities.

Skills Required

Company Overview

USAA Careers
Colorado Springs, Colorado, United States of America
61 Current Jobs Openings

USAA is committed to empowering its members, primarily from the military community, by providing financial security through competitive products and exceptional service. The organization values honesty, integrity, loyalty, and service, which shape it... Read More

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