Overview

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Specialist, Office Services plays a key role in supporting efficient workplace operations for American Airlines by coordinating mail services, print operations, and office support activities across multiple locations. This position serves as a subject matter resource for office services processes, helping ensure timely service delivery, operational effectiveness, and accurate reporting while contributing to a positive experience for Team Members and business partners. What you'll do Coordinate daily mail services and printing operations for designated office locations, including Charlotte (CLT) and Pittsburgh (PIT).Serve as a lead resource for Office Services activities, providing guidance and support on operational processes and service standards.Monitor and track print production activities to ensure quality, efficiency, and alignment with business needs.Develop, maintain, and distribute operational reports related to print impressions, usage trends, and associated costs.Analyze printing and mail service data to identify opportunities for process improvements and cost optimization.Manage inventory levels for printing supplies and office service materials, ensuring adequate stock is available to support operations.Coordinate the ordering, receipt, and distribution of printing supplies while maintaining appropriate inventory controls.Partner with internal stakeholders and vendors to resolve service issues and ensure timely delivery of office services.Support budgeting and expense tracking activities by monitoring printing-related expenditures and providing reporting insights.Maintain documentation of office services procedures, operating guidelines, and process updates.Assist with implementation of new office services initiatives, technologies, and operational enhancements.Ensure compliance with company policies, procedures, and records management requirements. All you'll need for success Minimum Qualifications- Education & Prior Job ExperienceHigh school diploma or GED.3 years of experience in office services, administrative operations, print services, mail services, facilities support, or a related field.Ability to work flexible hours as business needs require.Preferred Qualifications- Education & Prior Job ExperienceBachelor's degree in Business Administration, Operations Management, or a related field.Experience supporting corporate office services operations in a large organization.Experience working with print management systems, mail tracking systems, or inventory management tools.Experience creating dashboards, metrics reporting, and cost analysis.Knowledge of vendor management and purchasing processes.Experience identifying and implementing process improvement opportunities.Skills, Licenses & CertificationsClear and strategic thinker with strong research skills, ability to analyze and understand complex topicsCollaborative, positive individual able to form productive relationships across the company Highly motivated individual with a strong work ethicSuperior project management skills, including ability to develop plans and meet deadlinesAbility to shift priorities, achieve goals and meet deadlines in a fast-paced, dynamic work environmentExceptional organizational skills and attention to detailProficiency with Microsoft OfficeKnowledge of High-speed duplicating and finishing equipmentKnowledge of US mail and shipping regulations/requirements What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: R