Overview

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is within the American Airlines Credit Union. This role develops and executes strategic internal communications that inform and engage Credit Union team members while fostering connection, understanding and a shared sense of purpose. The role is also responsible for creating clear, compelling storytelling across multiple channels, including the intranet, email, digital signage, presentations and visual communications. In addition, this role partners with leaders and business teams to translate priorities, initiatives and organizational changes into timely, relevant and easy-to-understand communications. What you'll do Strategic Communications:Develop and execute communication strategies, plans and campaigns that support organizational goals and team member engagement, determining the appropriate message, audience, timing, channel and format for key initiatives, announcements and organizational changesPartner with leaders and subject matter experts to provide communications counsel, shape messaging and develop materials such as talking points, presentations, FAQs, toolkits and announcements that are relevant, accurate and consistentTranslate complex business, operational and technology topics into clear, actionable communications tailored to target audiences Content Development: Create, edit and publish content across internal communication channels, including the intranet, email, digital signage, presentations and other digital and visual platformsDevelop compelling stories and messaging that support strategic initiatives, culture, change management, recognition milestones and team member engagementMaintain editorial calendars and ensure a consistent voice, tone and brand across all communicationsCreate visually engaging, brand-aligned communication materials that enhance understanding and engagementExplore and implement new channels, formats and multimedia opportunities to improve reach and effectiveness Engagement and Collaboration:Manage communication projects and campaigns that strengthen culture, support organizational priorities and drive awarenessFoster two-way communication by creating opportunities for team member feedback, engagement and collaborationMonitor communication effectiveness through feedback, metrics and channel performance data, and recommend improvementsBuild strong relationships across the organization to support effective communication planning and execution Event Communication and Facilitation:Support the promotion, communication and execution of team member events, recognition programs and engagement activitiesProvide event communications and coordination support as needed to help deliver a positive team member experience Plus additional duties as assignedThe selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Communications, Public Relations, or Journalism, or equivalent relevant experience Experience developing branded graphics and visual communications using Adobe Creative Suite or Canva Preferred Qualifications- Education & Prior Job Experience Two or more years of experience in internal communications, corporate communications, public relations or a related field Strong w