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Special Order Customer Experience Representative, Staples Promotional Products - Bilingual (English/French)

Date Posted: Jun 23, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Montreal, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026
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Job Description

Overview

The Special Order Customer Experience Representative at Staples Promotional Products is a key role that focuses on delivering exceptional customer satisfaction throughout the lifecycle of special orders. This bilingual position (English/French) involves managing sourcing, quoting, order processing, and delivery while ensuring strong relationships among customers, sales teams, and vendors.

Key responsibilities

  • Manage product sourcing, quoting, order entry, processing, delivery, and invoicing
  • Serve as the primary contact for customers and vendors regarding quotes, order confirmations, and tracking updates
  • Coordinate with vendors on sourcing, pricing, and delivery timelines
  • Manage order lifecycle activities and ensure on-time delivery
  • Collaborate with Accounting for timely invoicing and resolution of discrepancies
  • Proactively resolve order, vendor, or invoice issues to enhance customer experience
  • Research and prepare competitive quotes while maintaining margin expectations
  • Maintain accurate records of orders and activities in internal systems
  • Support continuous improvement initiatives and participate in team meetings
  • Provide backup support and assist with special projects or customer events

Required skills

  • Bilingual fluency in English and French
  • High School Diploma or equivalent education
  • 2+ years of customer service or related experience
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
  • Experience with order processing systems and workflows
  • Strong organizational, communication, and multitasking skills
  • Attention to detail and problem-solving capabilities
  • Ability to adapt in high-pressure situations

What the company offers

  • Inclusive culture with associate-led Business Resource Groups
  • Vacation allotment and holiday schedule
  • Online and retail discounts
  • Company match RRSP
  • Physical and mental health wellness programs

Skills Required

Company Overview

Staples, Inc.
New York, United States of America
60 Current Jobs Openings

Staples is the world's leading office supply company and has a division specializing in promotional products. Staples Promotional Products helps businesses create customized merchandise solutions that enhance their brand image. They focus on deliveri... Read More

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