Overview

Job Description: Job Description Simply Solar is a full-service residential solar company based in the Bay Area, operating for over 12 years. We've built our reputation on tackling some of the most technically complex residential projects in California while serving a high-end clientele. Today, we're expanding our service division, building on a foundation of technical excellence and customer trust. Our dedicated service division specializes in solar system removals and reinstallations, repairs, battery additions, system expansions, and inspection reports. We pride ourselves on responsive service, technical excellence, and a customer-first approach. As we grow our service division, we're looking for a driven, organized, and technically savvy individual to be the backbone of our service operations. When you join the Simply Solar team, you join an amazing culture of people who care deeply about the work they do. You join an organization committed to empowering people to make positive, measurable changes in their personal lives and our communities. We also offer competitive pay with excellent benefits, company trips/events, PTO, 401K, and more. Plus, we're pet-friendly! Join our team, and do work that matters! The Solar Service Advisor is the engine of our service division. You'll own the full lifecycle of our solar service work from generating leads and writing quotes to scheduling jobs and directing technicians in the field each day. This is a dynamic role that blends outside sales, customer relationship management, and hands-on operational coordination. If you thrive in a fast-paced environment, love solving problems, and want to see the direct results of your work, this role is for you. Key Responsibilities Sales & EstimatingProspect for and develop new solar service business through referrals, realtor partnerships, roofing contractors, and inbound leadsConduct site visits and system assessments to scope service needsPrepare accurate, professional quotes for all service work, including: panel and system removal & reinstallation (R&R) for roofing projects, system troubleshooting and diagnostics, inverter, panel, and component repairs, battery storage additions (e.g., Enphase, Tesla Powerwall, Franklin), system expansions and panel add-ons, and real estate solar inspection reports and production summaries for home salesFollow up on open proposals and close service agreementsBuild and maintain long-term relationships with roofing companies, real estate agents, and existing customers Coordination & SchedulingSchedule and dispatch technicians for all service calls and project workCreate and manage work orders, ensuring technicians have the parts, equipment, and information needed before arriving on siteCoordinate material procurement and manage parts inventoryCommunicate proactively with customers regarding scheduling, job status, and completionTrack job progress and ensure projects are completed on time and within scope Technician DirectionProvide daily direction and oversight to solar service techniciansConduct morning briefings and end-of-day check-insReview job quality, safety compliance, and customer satisfactionHelp identify training needs and support technician developmentFoster a positive, accountable team culture in the field Reporting & AdministrationMaintain accurate records in CRM/field service software, e.g., Salesforce, ServiceTitan, Solargraf Track job costs, margins, and department revenue in coordination with leadershipReport on key metrics: quote volume, close rate, revenue, and job completion timesAssist with warranty claims, utility interconnection coordination, and permit documentation as needed Qualifications Required 2+ years of experience in the solar industry (service, installation, or sales)Strong understanding of residential solar PV systems, inverters, and monitoring platforms (Enphase, SolarEdge, SMA, etc.)Proven ability to read and produce quotes or proposalsExcellent communication and customer relati