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Social Support Coordinator

Date Posted: Jun 18, 2026
Job is expired

Job Detail

  • location_on
    Location United States of America
  • desktop_windows
    Job Type: Remote
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Department Head
  • group
    Positions: 1
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: Female
  • school
    Degree: Non-Matriculation
  • calendar_month
    Apply Before: Aug 17, 2026

Job Description

Overview

As a Social Support Coordinator at Focusrite, you will assist existing and prospective customers on various social media platforms, ensuring a professional yet friendly engagement. Remote work in a full-time position, you will collaborate with the Social Support Manager and the global customer service team to meet social KPIs and seek improvements in customer interaction.

Key responsibilities

  • Maintain a presence on defined social platforms, responding to customer queries promptly
  • Monitor and respond to YouTube comments on brand videos
  • Report customer trends and sentiments to Support Management and Marketing
  • Facilitate online conversations to inspire brand advocacy
  • Manage relationships with brand advocates
  • Engage in brand-related online conversations
  • Report on online reviews and feedback from customers

Required skills

  • Knowledge of key social platforms: Facebook, Instagram, X/Twitter, YouTube, TikTok
  • Excellent communication and collaboration skills
  • Friendly and professional customer engagement
  • Experience dealing with customers
  • Passion for audio and music
  • Audio technology knowledge preferred
  • Experience with Focusrite products is a plus

What the company offers

  • 100% health insurance coverage for employees and 75% for dependents
  • Dental and vision insurance
  • Life insurance
  • Short- and long-term disability
  • 401K with employer match
  • 28 days PTO
  • Employee Assistance Program
  • Group Bonus Scheme
  • Generous staff discounts on company products and merchandise

Company Overview

United States of America

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio t... Read More

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