Overview

Shift Leader - Greeley Shift Leader Reports To: Area Supervisor, Restaurant Manager, and Co-Manager FLSA Status: Part time Non-exempt Job Purpose: Shift Leaders need to ensure customer satisfaction by consistently providing good quality products in a timely fashion. They use a smile and a positive attitude to motivate coworkers and make Little Caesars a fun place to work. A Shift Leader will use the tools provided to guarantee smooth and profitable operations. They assist the General Manager and Co-Managers in training, operations and customer satisfaction. Shift Leaders need to be available to work at least 25 hours per week and be able to work night shifts on the busier days (Friday, Saturday, Halloween, etc.) Must be 18 years old or older for this position because it requires opening/closing shifts. Shift Leader Qualities:Dependable, punctual, hardworking and able to work under pressureTakes the initiative and puts forth 120% with a positive attitudeCommunicates well and motivatesWillingness to learn and teach othersDisplays Organization SkillsUnderstands Store OperationsDisplays a Professional Image Tasks:Apply the Hot-N-Ready Promise to all decisions and stations.Follows company policies, procedures and standards of conduct as outlined in the employee handbook.Provides direction and feedback to colleagues and follows up by coaching/counseling to ensure job duties are performed.Use the Five Priority Guidelines, Remedy Process and other tools provided to successfully run shiftsMotivate your team to reach productivity standards and suggestive sales goalsSupervises coworkers to ensure they perform their job responsibilities to achieve customer satisfaction and profitabilityProvides direction, feedback and follows up with coworkers by coaching/counseling to ensure job duties are performed to all Little Caesars standardsAid the store manager in the development and training of crew using the 4 step training methodHelps to control costs by:Following the Little Caesars recipes, proper portioning and turning off equipment when not in use (Ex: 3rd oven, warmers, rounder, etc.)Performing tasks associated with food and paper cost controls (inventories, portion training, following prep build to levels etc Controls labor by monitoring sales, sending people home early when labor is high, calls in employees when short staffed and applies labor lawsAccurately counts, weigh products and follows build tosOperations:Performs cash management responsibilities (Ex: change, deposit, bank, etc.)Uses mathematical skills to compute percentages, inventory usage, food orders, cash handling, deposit process and projected business needs.Completes all paperwork: Opening, closing, inventory, weekly, etc.Follows all procedures associated with opening and closing the restaurantKeeps up with Portal and HNR businessAppropriately handles unexpected occurrences and notifies parties in a timely fashionUses build tos to ensure the store has the correct amount of preps and is stocked to handle business. Keeps waste to a minimum.Completes RealCadence tasks in a timely mannerEnsures compliance with OSHA, labor laws and health departmentFollows and enforces Little Caesars policies, procedures and standards of conduct in the Employee HandbookAppropriately uses notification formsKeeps Little Caesars sales info confidential (Ex: sales, pizzas sold, recipes, etc.)Keeps store clean and organized in order to abide by health code regulation and ensure smooth operations.Helps operations run smoothly even if they are not the manager in charge of running the shiftTakes direction and feedback from a Manager Trainee, General Manager and SupervisorsHelps ensure all employees are in compliance with the employee dress code and proper grooming Goals:Serve every customer with a smile and a perfect pizza, in less than 30 seconds every time.Great customer serviceConsistent good quality productsSense of urgencyMaximizes store profitability100% on time portals and have pizzas HNRTry to a