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Shift Leader - Customer Service Associate (Restaurant)

Date Posted: Jun 30, 2026
: USD - USD

Job Detail

  • location_on
    Location Naperville, Illinois, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026

Job Description

Overview

Potbelly Sandwich Shop is seeking a Shift Leader to join their team at the Naperville Crossing location. The role involves leading a team of associates to deliver exceptional customer service and product quality in a vibrant, fast-paced environment. The Shift Leader will also be responsible for managing operational tasks such as cash handling and ensuring compliance with health safety standards.

Key responsibilities

  • Lead team members on shifts and efficiently assign tasks
  • Ensure security procedures and back-of-the-house standards are met
  • Count drawers and follow daily cash handling procedures
  • Prepare quality food products efficiently
  • Comply with health and safety standards for food and cleanliness
  • Restock food lines and clean dining and kitchen areas
  • Operate cash register and handle customer complaints
  • Train and pass Food Safety Certification requirements

Required skills

  • Customer service orientation
  • Strong written and verbal communication skills
  • Problem-solving abilities
  • Supervisory experience in a restaurant or retail environment
  • Ability to manage allergens in food
  • Physical stamina to stand/walk for 8-9 hours and lift up to 50 pounds
  • Food safety certification (required in Illinois within 30 days of employment)

What the company offers

  • Competitive pay
  • Medical, Dental & Vision Insurance
  • Domestic Partnership Benefits
  • Paid Parental Leave
  • Flexible Work Schedule
  • Retirement Savings 401(k) with company match
  • Paid Time Off
  • Discount Program
  • Career growth opportunities

Skills Required

Company Overview

Naperville, Illinois, United States of America

Potbelly - Naperville Crossing is a restaurant focused on providing quality service and customer satisfaction. The team is dedicated to achieving financial goals while maintaining high service standards. They prioritize cleanliness and effective comm... Read More

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