Job DescriptionJob DescriptionWe are searching for a ServiceNow Admin - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams. Key Job Functions:Proactive Operations and Environment MaintenanceDevelop and configure ad-hoc ServiceNow enhancements/configurationsOwn issues and bring them to resolution as quickly as possible while providing proactive updatesStrong communication skillsSupport architecture of platform and work with teams for implementation of tools and pluginsDefine KPIs for and monitor CMDB data qualityFinding solutions from previous cases using the Knowledge BaseEnsure ADO tickets are properly updated and asset management system is properly updated.Create clear and concise technical and process documentationBe proactive in taking ownership of tasks and managing them through completion and knowing when to ask for helpFlexibility to learn new technologies and quickly adapt.Other duties as assigned. To be successful you need to have:Strong knowledge of ServiceNowStrong Knowledge of Office productsStrong Understanding of CMDB managementUnderstanding of Active DirectoryUnderstanding of Discovery Tools (Discovery and SCCM)Understanding of ADOBasic analytical and problem-solving skillsStrong interpersonal skills to interact with clients and team membersStrong organizational skillsStrong communication skillsAbility to work independently but also in a team environmentCollege degree or equivalent combination of education and experienceExperience with end user services, information technology or related field preferred
Not specified in the original listing.
Not specified in the original listing.
