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Service Support Specialist

Date Posted: May 20, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Greensboro, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 21, 2026
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Job Description

Overview

Tri-Lift Industries Inc is seeking a Service Support Specialist to efficiently direct road technicians and oversee service operations in Greensboro, North Carolina. The role involves managing service calls, dispatching technicians, ensuring compliance with customer policies, and maintaining accurate records throughout the service process.

Key responsibilities

  • Direct road technicians in their daily responsibilities
  • Schedule and oversee Planned Maintenance assignments
  • Handle all aspects of road service jobs from calls to closing
  • Open and manage service work orders and quotes
  • Communicate with customers regarding service updates
  • Coordinate with parts department for timely orders
  • Ensure technician timecards are updated and accurate
  • Prepare next day tech schedules and track service progress
  • Manage workflow of service calls and respond to emergencies

Required skills

  • Strong communication skills
  • Customer service orientation
  • Ability to dispatch and schedule technicians
  • Experience with maintenance management procedures
  • Knowledge of documentation practices
  • Problem-solving and conflict resolution skills
  • Technical knowledge of equipment serviced
  • Ability to multitask and manage a dynamic schedule
  • Heavy lifting capacity (up to 100 pounds) and physical stamina

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Tri-Lift Industries Inc
Greensboro, North Carolina, United States of America
0 Current Jobs Openings

Tri-Lift Industries Inc is dedicated to providing superior service in the material handling industry. The company focuses on customer satisfaction and maintains high standards for safety and professionalism in their operations. Read More

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