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Service Operations Coordinator 1

Date Posted: Jun 23, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Waterdown, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Service Operations Coordinator 1 at L3Harris Technologies will assist in managing and coordinating the repair and upgrade processes to ensure timely completion and return of customer products. The role involves communication with the internal Customer Service team regarding service events, resolution of delivery issues, and maintaining service center schedules and operations to meet customer commitments.

Key responsibilities

  • Assist in the management and coordination of repair and upgrade processes
  • Communicate service event status to the internal Customer Service team
  • Resolve and escalate issues impacting delivery and revenue recognition
  • Maintain capacity plans and repair schedules for service centers
  • Provide repair routing guidance to the Customer Service team
  • Chair regular meetings with service centers and internal teams
  • Track and communicate due in Returned Material Authorization (RMA)
  • Pre-stage materials and resources for customer commitments
  • Create and update work orders as required
  • Ensure repair data is complete and accurate in the ERP system
  • Report Service Center RTAT overall and Customer experience RTAT
  • Identify and resolve risks and obstacles to support successful outcomes
  • Enhance service center processes for efficient service delivery
  • Coordinate and document repair activities to align with operational goals

Required skills

  • Customer service
  • Project management
  • Scheduling
  • Communication skills
  • Process improvement
  • Problem-solving
  • Understanding of Aerospace/High Tech industry
  • Strong organization and time management skills
  • Ability to multi-task and work under pressure
  • Analytical skills
  • Knowledge of ISO9000/AS9100 standards
  • Repair scheduling and capacity planning experience
  • Experience in Customer Administration or Repair Management environment
  • Knowledge of Export Controls, ITAR and controlled goods

What the company offers

  • Inclusive and equitable workplace
  • Accommodation for applicants with disabilities
  • Background checks prior to employment

Skills Required

Company Overview

L3Harris Technologies
Fort Wayne, Indiana, United States of America
175 Current Jobs Openings

L3Harris Technologies is a leader in defense technology, dedicated to recruiting and developing passionate, high-performing talent. The company fosters an inclusive environment designed to empower employees and promote work-life balance. L3Harris is... Read More

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