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Service Manager

Date Posted: Jun 24, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Willoughby, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026
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Job Description

Overview

Weiss North America, Inc. is seeking a hands-on, customer-focused Service Manager to lead their field service operations in Willoughby, Ohio. The role involves overseeing service activities such as installation, maintenance, troubleshooting, and technical support while managing and mentoring the service team, ensuring a high standard of customer experience and operational excellence.

Key responsibilities

  • Provide exceptional service and customer support during field visits
  • Plan, coordinate, and organize field service travel and logistics
  • Install new products and conduct quality checks
  • Train customers on equipment use and maintenance
  • Communicate technical issues and resolutions to customers professionally
  • Oversee on-site repairs and preventive maintenance activities
  • Diagnose equipment malfunctions and determine corrective actions
  • Assess customer requirements and offer tailored solutions
  • Generate accurate service reports documenting work performed
  • Collaborate with cross-functional teams to align on customer needs
  • Build and maintain strong customer relationships
  • Supervise and mentor the service team, fostering a culture of accountability
  • Perform other job-related duties as assigned

Required skills

  • Associate degree in a technical field or equivalent experience
  • Minimum 3+ years in a service technician or leadership role
  • Ability to manage multiple priorities with urgency
  • Strong organizational skills and attention to detail
  • Effective verbal and written communication skills
  • Ability to multitask and produce quality results under pressure
  • Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to work independently with minimal supervision
  • Experience reading drawings and schematics
  • Software and electrical experience is a plus
  • Knowledge of Microsoft Dynamics NAV ERP is a plus
  • Willingness to travel 25% - 50% depending on customer needs

What the company offers

  • Full-time position
  • Medical, dental, vision, and life insurance starting on the 31st day of employment
  • 401K eligibility begins after the 60th day of employment
  • Bi-weekly pay
  • Generous PTO policy
  • Salary range: $65,000 - $85,000

Skills Required

Company Overview

Weiss North America Inc
Willoughby, Ohio, United States of America
1 Current Jobs Openings

Weiss North America Inc is focused on providing exceptional service and customer support in the field of trades and services. The company values leadership, team coordination, and effective communication to ensure a positive customer experience. Read More

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