Description: We are looking for a Full-time Service Dispatcher that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues , complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior and assist. Responsibilities Manage large amounts of inbound and outbound calls in a timely mannerIdentify customers' needs, clarify information, research every issue, and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayMeet personal/team qualitative and quantitative targets Monday-Friday 8am-4:30 pm. Office Location: Watervliet, NY Requirements: Requirements and skills Previous experience in a customer support roleRegular Weekend AvailabilityStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degreeOn Site PI7a8f0db435ab-1304
Not specified in the original listing.
Not specified in the original listing.
Holbrook Heating Inc specializes in residential heating and air conditioning systems, providing top-notch service to their customers. They focus on customer satisfaction and are committed to training the next generation of HVAC professionals. Read More