Overview

Service Delivery SpecialistLocation: Lima, OH. This position is based out of our Lima Girl Scout Center located at 1870 West Robb Avenue, Lima, OH 45805We are hiring for two roles; the available service areas are below. Please be prepared to indicate the service area you are interested in.Opening 1: This role is assigned to the Allen County, Van Wert, and Northern Auglaize area.Opening 2: This role is assigned to the Southern/Western Auglaize, Mercer County, and Shelby County area.Summary/ObjectiveLead the development and execution of girl/adult membership recruitment and retention plans in assigned service units to achieve annual membership goals, using methods that reflect the strengths of the community. Provide ongoing support to administrative volunteers to enable them to extend and support the Girl Scout experience, through a variety of opportunities and across all pathways. Increase Girl Scout visibility and engagement in the community through community networking and collaboration.Essential FunctionsDrive membership growth in service units by developing and implementing comprehensive recruitment and retention plans for girls/adults in troops, starter troops, and other opportunities in alignment with council recruitment strategies.Implement volunteer program management to ensure excellent support and customer service to volunteers and parents through communication, education and recognition to support achievement of council program and customer experience targets.Develop and implement a comprehensive community plan for each service unit that engages and prepares volunteers, parents and community organizations to provide girls with a high quality, progressive Girl Scout Leadership Experience.Cultivate and collaborate with local schools, community organizations and networks to increase visibility and opportunities for girls, recruit volunteers, and increase program and funding partnerships to meet council objectives.5. Provides support to Council strategic initiatives including recruitment, product program, outreach, outdoor program/camp and fund development efforts through department and project team workCompetenciesProject managementTeam buildingJudgement and decision makingNetworkingLeadershipInterpersonal relationsSupervisory ResponsibilityThis position has no supervisory responsibilities.Position Type/Expected Hours of WorkThis is a full-time position. The days of work are primarily Monday through Friday, but evening work is frequent and occasional weekend work may be required. Hours of work will vary, depending on support required by service units and time of year. Work schedules are flexible but will be 40 hours per week with eligibility for approved overtime.TravelThis is an "in the field" position requiring regular travel to assigned geographic areas of the council.Required Education and ExperienceBachelor's degree or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.Experience recruiting and managing volunteers.Experience in recruitment and or sales preferred.Experience in community development including school partnerships.Proficient in Microsoft Word and Microsoft Excel.Additional Eligibility Qualifications Must uphold and support Girl Scouts of Western Ohio's commitment to diversity, equity, inclusion and belonging as codified in our DEI Vision Statement and values, and the Girl Scout Promise and Law. Must possess a valid state driver's license, liability insurance and functioning vehicle for work within the Girl Scouts of Western Ohio region. Successful completion of fingerprinting and a criminal background check as required by Ohio law. Commitment to making a difference in girls' lives as expressed in the Ends statements; mission and goals for girls, as noted in the Board Policy Manual. Must maintain annual or lifetime membership in Girl Scouts at all times and an adult Girl Scout uniform (navy business attire).Physical DemandsThe physic