Overview

Service Coordinatorlocation: PARK CITY, UT, US, 84098 Company: PacifiCorp Power Your GreatnessPacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion and belonging.General PurposeAs a Service Coordinator role, you'll be the vital link between our customers and field teams, helping keep operations running smoothly every day. You'll coordinate service requests and outage calls, dispatch work and trouble orders to field personnel, and work closely with supervisory teams to ensure timely and efficient service. No two days are the same. You'll be responsible for a variety of impactful tasks, including delivering exceptional customer service by phone, processing customer requests and guarantees, maintaining critical records through SAP and RCMS systems, preparing reports and correspondence, and supporting the day-to-day success of the office. You'll also help manage invoices, payroll entry, office supplies, and other essential administrative functions that keep the team operating at its best. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in providing excellent customer service while supporting a team that makes a difference, this role offers a rewarding opportunity to build your skills and make an impact every day!ResponsibilitiesPrepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service.Dispatch order to connect, disconnect, repair, remove install, locate, etc. to proper work centers, crews, planners and supervisors for completion.Files and/or logs various job authorization, requisitions, work orders, service orders and construction schedules.Updates and maintains City and County clearances for new connections and rewires.Checks on job schedules and work in progress to assure completion, initiate additional service, reschedule or advise customers as to status of service as required.Type reports and correspondence, open and distribute mail, maintain record keeping systems and perform similar work of a clerical/office nature as required. Additional related duties may be assigned. To support operational needs and efficiency, management may assign employees in this classification to perform work of a lower level of complexity when appropriate.RequirementsHigh school diploma, GED or equivalent.Successful in passing aptitude and typing test at 30 WPM.Must have a valid driver's license.Must complete the following training modules within 12 months: Negotiating Damage Claims, Metering and Service Entrance Equipment, Connecting and Disconnecting Meters, Handlin Medical Accounts in the Field, Cross Meter Investigations, Current Diversion, Electrical Safety in the Home or Small Business, Line Extension Basics, Reading Meter.Two years general office or administrative experience or customer service experience.Familiar with CSS System, SAP, Excel and Windows.Preferences3 to 5 years experience in a Utility Field Operations environment. BenefitsAt PacifiCorp, we understand that living a healthy lifestyle isn't just about your physical health - your mental, financial, and social wellbeing also play an important role. That's why we offer a wide range of benefits designed to help you live a more balanced lifestyle. Our Benefits include: Medical, dental, and vision insurance401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.Life insuranceAdditional voluntary benefits, including pet insuranceTuition AssistanceMass Transit Pass for employees in our Portland and Salt Lake City Offices.Work Life BalanceGenerous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)Paid short-term d