Overview

Description: Service Coordinator - Knoxville, TNBe the Person Who Keeps It All MovingAre you organized, dependable, and great at keeping people on the same page?Do you enjoy a fast-paced environment where your communication and attention to detail can make a real difference for customers and your team?Rackley Roofing is looking for a Service Coordinator to join our Knoxville team and help keep our Commercial Roofing Service Department running smoothly.As a Service Coordinator, you'll be at the center of the action-coordinating schedules, communicating with customers and field teams, maintaining service information, assisting with invoicing, and making sure important details don't fall through the cracks.If you're someone who enjoys organization, customer service, problem-solving, and being the person others can count on, we'd like to meet you.What's In It for You?This isn't just an administrative position. You'll become an important part of a team responsible for taking care of our commercial roofing customers throughout East Tennessee.You'll have the opportunity to:Become a key part of our growing Knoxville Service Department.Work closely with customers, Service leaders, technicians, and field crews.Build experience in commercial construction and roofing operations.Develop your skills in scheduling, customer service, invoicing, reporting, and operations.Take ownership of important processes that directly impact our customers.Work in a role where organization and initiative are noticed and valued.Learn an industry where your skills can open the door to additional career opportunities.Join a team that values accountability, communication, teamwork, and professional growth.Who We AreRackley Roofing is a full-service commercial and industrial roofing company committed to taking care of our customers and developing great people.Our culture is built around six core values:Accountable. Hungry. Humble. Customer-Focused. Innovative. Smart.Those values guide how we work, how we communicate, and how we treat our customers and each other.We're looking for someone who takes ownership of their responsibilities, communicates professionally, enjoys helping others, and isn't afraid to jump in when something needs to get done.What You'll Be DoingAs our Service Coordinator, you'll help connect our customers, field crews, and Service team so work gets scheduled, information gets communicated, and customers receive the service they expect.Keep Our Service Team OrganizedYou'll help coordinate the day-to-day activities of the Service Department, including:Scheduling and coordinating commercial roofing service calls.Helping organize field crew schedules and service priorities.Communicating schedule information and changes to employees and customers.Maintaining accurate customer and service documentation.Entering information accurately and efficiently into company systems.Keeping electronic and physical records organized and accessible.Assisting Service leadership with reports, special projects, and administrative needs.Helping ensure important tasks and deadlines are followed through to completion.Take Care of Our CustomersYou'll often be one of the people our customers interact with first, which makes you an important part of the Rackley Roofing customer experience.You'll:Communicate professionally with customers by phone and email.Answer incoming calls and connect customers with the appropriate team member.Help coordinate service requests and customer scheduling.Provide customers with timely updates when appropriate.Communicate customer needs and concerns to the Service team.Welcome and assist customers, vendors, and other visitors.Help create a responsive and professional experience from the first call through completion of service.Support the BusinessYou'll also help make sure completed work moves through our internal processes accurately and efficiently.Your responsibilities will include:Reviewing service information for completeness and accura