Job DescriptionJob DescriptionService Advisor - Customer Experience FirstPanhandle Diesel & AutomotiveScottsbluff, NEAt Panhandle Diesel & Automotive, we live by one motto: Care Beyond Repair. We're a locally owned Scottsbluff shop offering automotive and light- to medium-duty diesel service, backed by ASE-certified technicians and a strong reputation for honest, transparent care.We're hiring a Service Advisor who can deliver an exceptional customer experience from the first phone call to the final pickup.And here's the most important part:You do not need to know about cars to succeed in this role.You do need to be great with people.If you're positive, organized, confident in sales conversations, and genuinely care about helping customers feel heard, understood, and taken care of, this could be a great fit.What success looks like in this role You'll be the bridge between our customers and our team. Your job is to make the experience smooth, clear, and welcoming while helping customers make confident decisions about their vehicle needs.You may be a fit if you: Love creating a great customer experienceCommunicate clearly and confidentlyHave strong sales skills without being pushyBring a positive attitude every dayStay calm, organized, and professional in a fast-paced environmentEnjoy helping people solve problemsCan build trust quickly and make customers feel comfortableWhat you'll do Greet customers in person and over the phoneCreate a warm, professional, helpful first impressionListen carefully to customer concerns and ask good questionsCommunicate updates clearly and consistentlyPresent recommended services in a confident, customer-friendly wayHelp customers understand value, urgency, and next stepsSchedule appointments and keep workflow organizedWork closely with the team to make sure every customer has a great experienceWhat you do not need You do not need to be a mechanicYou do not need deep automotive knowledgeYou do not need to know how to diagnose carsWe can teach the automotive side.What we're looking for is someone who already knows how to:Serve people wellCommunicate with confidenceSell with integrityBring energy and positivity to the teamWhat we value At Panhandle Diesel & Automotive, we believe in honest, transparent service and going above and beyond for our customers. That commitment is part of what sets us apart in Scottsbluff.If you want to be part of a team where customer care matters, your attitude matters, and your ability to create trust matters, we'd love to meet you.To apply: Send us your resume and a short note telling us why you'd be a great fit for a customer-focused Service Advisor role. Bonus points for submitting a 1-3 minute video telling us why you would be a great fit!Please submit videos in a Facebook message to our page:
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