Overview

Are you a highly organized, customer-focused professional who thrives in a fast-paced environment? We're looking for a Service Administrator/ Field Dispatcher to be the vital link between our customers and our Service Department. If you enjoy keeping operations running smoothly, solving problems, and providing top-tier support, this could be the role for you! What You'll Do As a Service Administrator/ Field Dispatcher , you'll be a key player in supporting the daily operations of our Service Department. Your responsibilities will span across customer service, job scheduling, work order management, and coordination of shop and field service activities including repair and reconditioning of the new and used trade-in equipment, field service and delivery or vehicle functions. Other key responsibilities are as follows: Handles phone calls, advises customers of technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customers and machinesAssists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and laborAssists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipmentAssists in establishing or adjusting work procedures to meet schedules and deadlinesAssists in opening and closing of work orders to ensure timely closing to meet personal and company goalsSupervises all shop activities when Service Managers is away from the branch Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. What You'll Bring To The Table High School diploma Bilingual English-Spanish a plusCompact and heavy equipment experience or two years of mechanical experience as a service technician, heavy equipment industry or similar experienceIntermediate computer skills and familiarity with Windows applicationsWillingness and ability to quickly learn software systemsAbility to interpret a variety of instruction either written, oral, diagram or schedule formNote:General overview: The essential duties provides a general overview of the role's function and is not intended to be an exhaustive list of all responsibilities.Role Adaptability: Job functions and activities may be modified or expanded at any time, with or without notice, to align with shifting business needs.Inclusive Support: We provide reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of the position.Affirmative Action/EEO statement Dynamic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. Physical demands Able to occasionally lift and/or move up to 50 poundsProlonged periods of sitting at a desk, working on a computer and telephone.Must be willing and able to work outside on occasion with walking, bending, squatting, crouching, and reaching as required Why Join Our Dynamic Team? We are building a high-performance team that values collaboration, hands-on leadership, and clear pathways for career advancement in the equipment industry. Dynamic Equipment offers a premier benefits package designed to support your health, wealth, and future Competitive Compensation: Pay scales aligned directly with your expertiseComprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverageWellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program-comprehensive support at your fingertipsFinancial Security: 100%