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Senior Vice President of Member Services

Date Posted: May 20, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Mahadeswara Hills, Minnesota, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026
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Job Description

Overview

Levo Federal Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to guide the strategy and execution of branch operations, lending, and recovery services. This role is critical in delivering a high-quality member experience while maintaining financial strength and operational efficiency.

Key responsibilities

  • Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals
  • Champion a member-first culture across all channels
  • Drive operational excellence through process optimization and workforce strategy
  • Use KPIs to drive performance, profitability, and member outcomes
  • Oversee lending strategy, portfolio performance, and product development
  • Lead recovery and collections strategy to support financial strength
  • Ensure regulatory compliance and alignment of policies and procedures
  • Leverage data, technology, and market insights to guide decisions and identify growth opportunities
  • Oversee budgeting and resource allocation, to support strategic objectives
  • Build and develop high-performing leadership teams
  • Represent the organization through community engagement and partnerships

Required skills

  • 8-10+ years of progressive leadership experience in credit union, banking, or financial services
  • Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery
  • Proven ability to lead teams and execute strategic initiatives
  • Experience using data and analytics to improve performance
  • Solid understanding of regulatory compliance and risk management
  • Collaborative leadership style with a commitment to community impact
  • Strong communication, relationship-building, and decision-making skills

What the company offers

  • $145,000-$242,000 Annual Salary

Skills Required

Company Overview

Levo Federal Credit Union
Minnesota, United States of America
18 Current Jobs Openings

Levo Federal Credit Union is a financial institution that provides a range of banking services, including commercial loans. They focus on serving the needs of their community through responsible lending practices and member support. Read More

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